Closed Record Producer and Contextual Knowledge not displaying in Walk-up Experience.<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } It is expected, out-of-the-box behavior in ServiceNow for the "Closed Record Producer" and "Contextual Search" results to remain hidden when accessing a Walk-up location through the kiosk view. Understanding the Two Portal Views To understand why these features appear in one place but not the other, it is important to distinguish between the two primary Walk-up interface types: Online View (sp?id=walkup_online_checkin): This interface is designed for remote use on personal devices (laptops or mobile phones). Because users are authenticated and accessing this from outside the physical facility, it is configured to provide an "intake" path if the location is closed. Therefore, it displays the Closed Record Producer and Contextual Search to capture requests and offer self-service solutions remotely.Kiosk View (sp?id=walkup_queue_on_site): This interface is intended to be locked to a physical terminal or tablet at the Walk-up location. Since this is an in-person, high-traffic environment, it is optimized for immediate, physical check-ins. The Kiosk view widget is intentionally designed without the necessary logic or code to render the Closed Record Producer, as its functionality is strictly limited to facilitating in-person queue management. Closed Record Producer When a physical Walk-up location is closed, this form serves as an alternative intake method. It allows users to submit a standard tracking ticket (such as an HR or IT case) so their request can be addressed once support staff are available. Contextual Search When enabled, this acts as an incident deflection tool that runs in real-time. As a user types their inquiry into the form, the system cross-references the text against the Knowledge Base and Service Catalog to surface relevant self-service articles directly on the interface.https://www.servicenow.com/docs/r/platform-administration/contextual-search/c_ContextualSearch.html