When you navigate to a 'Retired' Knowledge Article on the Service Operations Workspace, the 'Edit' button does not appear, meaning you cannot republish the Knowledge Article. - Known Error

When you navigate to a 'Retired' Knowledge Article on the Service Operations Workspace, the 'Edit' button does not appear, meaning you cannot republish the Knowledge Article. Description When a Knowledge Article is in the Retired state and accessed through the Service Operations Workspace, the “Edit” button does not appear, so users cannot republish the article. The issue occurs in specific instances (e.g., Australia internal PDI) and does not affect other instances such as Zurich or Yokohama.

Steps to Reproduce

1. Log on to an instance where the issue is observed. 2. Navigate to a Knowledge Article that has the status “Retired”. 3. Open the article in the Service Operations Workspace (now/sow/kb_view/kb_knowledge/). 4. Observe that the “Edit” button is missing from the article view.

Workaround No workaround is currently available.