<h2>Sam Reconciliation result shows partially completed, when version and edition is missing on the software models</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <p style="padding-left: 40px;">Sam Reconciliation result shows partially completed, when version and edition is missing on the software models</p> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></section></div><div ><h3 >Symptoms</h3><section><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <p style="padding-left: 40px;">The recon is failing with the error below:<br />2026-06-29 14:16:27<br />TypeError: Cannot convert null to an object.<br /><br />92<br />2026-06-29 14:16:27<br />at sys_script_include.ff2261966dfc4eb6b7a089030cb932a5.script:156<br />at sys_script_include.ff2261966dfc4eb6b7a089030cb932a5.script:98<br />at sys_script_include.ff2261966dfc4eb6b7a089030cb932a5.script:44 (insertSoftwareModel)<br />at sys_script_include.ff2261966dfc4eb6b7a089030cb932a5.script:21 (buildTree)<br />at sys_script_include.ff2261966dfc4eb6b7a089030cb932a5.script:15 (initialize)<br />at sys_script_include.d22e7bdbc0a8016500a18e024bfc9aa3.script:11<br />at sys_script_include.6f45a5263dbe4f3ea66a0733a6942e4b.script:131 (stampExistingSoftwareModels)<br />at sys_script_include.6f45a5263dbe4f3ea66a0733a6942e4b.script:48 (tagSoftwareModelForUnlicensedInstall)<br />at sys_script_include.6f45a5263dbe4f3ea66a0733a6942e4b.script:525 (createSMRforUnlicensedInstall)<br />at sys_script_include.6f45a5263dbe4f3ea66a0733a6942e4b.script:485 (createSMRforUnlicensedObjects)<br />at sys_script_include.f0f47ca6939b4948962959b7c522d08c.script:817 (publisherWrapup)<br />at sys_script_include.f08a5362c3274daa8d6d4f11094c1e36.script:58 (publisherWrapup)<br />at sys_script_include.d0e05c902b4744bb940b1ab2c636b0fb.script:729 (runReconTask)<br />at sys_script_include.d0e05c902b4744bb940b1ab2c636b0fb.script:559 (processReconTasks)<br />at sys_script_include.d0e05c902b4744bb940b1ab2c636b0fb.script:66 (run)<br />at in the schedule record:1<br /><br />93<br />2026-06-29 14:16:27<br />Reconciliation Failed</p> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></section></div><div ><h3 >Release</h3><section><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <p style="padding-left: 40px;">Any Version</p> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></section></div><div ><h3 >Cause</h3><section><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <p style="padding-left: 40px;">It's because version and edition empty on the software model record and reconciliation logic is failing </p> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></section></div><div ><h3 >Resolution</h3><section><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <ul style="list-style-position: inside;"><li>Please open the URL below on your instance, and if you find a software model with an empty version and edition,<br /><a href="https://exytedev.service-now.com/cmdb_software_product_model_list.do?sysparm_nostack=true&sysparm_query=product.product_type%3Dlicensable%5Eversion%3DNULL%5Eversion_operator!%3Dis_anything%5EORversion_operator%3DNULL">/cmdb_software_product_model_list.do?sysparm_nostack=true&sysparm_query=product.product_type%3Dlicensable%5Eversion%3DNULL%5Eversion_operator!%3Dis_anything%5EORversion_operator%3DNULL</a></li><li>Please add a version or delete this software model; the issue will be resolved.</li></ul> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></section></div></article></div>