The "Incident Summarize" option for Now Assist was missing in the Service Operations Workspace (SOW), although it remained available in the core UIIssue 1) Open any open incident in Native UI2) Observe Summatization is available3) Open the same incident in SOW4) Observe that the Summatization component is not availableReleaseYokohama and ZurichCauseProactive Service Experience WorkflowsResolutionThis is a know defect reported under PRB1958514 and the permanent fix is to update the store appSR - Industry - TMT - Service Management Bundle - April 2026As a workaround, the "Incident Summarize" option was missing due to a page variant conflict in the Service Operations Workspace.https://<instance-name>.servicenow.com/now/builder/ui/page-settings/pc/493dc40c43fa2110f20fff53e9b8f238/39df4a1f43932110361dff53e9b8f232/params/view/c5056acc43897110ec0553c0bcb8f2ffA page variant named "Incident Overview SNC - TMT PSEW" was active, and the order preference was low, which was overriding the "Incident Overview SNC" page that contains the Now Assist functionality.Deactivating the "Incident Overview SNC - TMT PSEW" page variant resolved the issue, causing the system to revert to the default page and restoring the "Incident Summarize" option in the SOW.Related LinksPRB1958514