Smart Assessment Questionnaire form FSM not showing up on MobileIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Agents have been assigned the following roles : questionnaire_user, sn_smart_asmt.actor, and sn_smart_asmt.assessment_reader.When the agent moves the WOT to "Work in Progress"; the Smart questionnaire is generated and associated with the WOT. We can see the Smart Assessment Instance on the WOT related Items list.But when the agent clicks on "Take Questionnaire" in the Mobile app; they get "No Items ". The questionnaire does not show up. Release All Cause Script Include: QuestionnaireUtilSmartAssessmentImpl - One of the apis is modified. Below is the piece of code that is causing the issue. https://<instance>.service-now.com/sys_script_include.do?sys_id=cde4bd174384d21069b36eb7eab8f20d&sysparm_record_list=nameSTARTSWITHQuestionnaireUtil%5Ename%21%3DSNCAPICallWrapper%5EORDERBYname&sysparm_record_row=1&sysparm_record_rows=2&sysparm_record_target=sys_script_include showSurveyResponseUIActions: function(record) { return true; } Resolution In the script include: QuestionnaireUtilSmartAssessmentImpl, update the api as below showSurveyResponseUIActions: function(record) { return false; }