Advanced work assignment (AWA) is not offering the tasks although item is createdIssue ProblemAdvanced work assignment (AWA) is not offering incidents to agents. Agents are available, but tasks are not being offered to any agent. Steps to reproduce Agent is available to get items (incidents)Create an incidentItem is not assigned to the agent ReleaseGenericCauseRoot CauseIn this case, this is due to incorrect schedule configurations ResolutionSteps to Resolve Ensure the 'Enable auto-assign work items' option is set to true in the assignment rule configuration to automatically assign work items when agents are available. Saw some issues on the schedulesGo to the Schedule used on cmn_schedule_span.list and re-write the days/hours and be sure to have values on "repeat until" to indicates when that will end. Go to record on cmn_other_schedule.list for the schedule used and assign a specific timezone there. Timezone cannot be floating (it is not supported)