Now Assist Resolution Notes generation - "Add Resolution Notes" dialog fails with "There was an error while generating the resolution notes" Issue ProblemThe Now Assist Resolution Notes generation skill is consistently failing when a fulfiller attempts to close/resolve an HR case Steps to reproduce 1. Log in to as HR Agent2. Navigate to any open HR Case3. Set the State field to Closed Complete (or use the "Close case" UI Action)4. The "Add resolution notes" modal opens5. Observe: The dialog renders with a red error banner reading "There was an error while generating the resolution notes." ReleaseGenericCauseRoot CauseIn this case, the error occurred because an incorrect model was used Errors: sys_generative_ai_log shows Ends with error: 200000 one_api_service_plan_invocation shows "Error: The provided model identifier is invalid." ResolutionSteps to Resolve1. Repaired the following plugins to ensure definitions are correct:- Platform AI Agents and Skills- Amazon Bedrock Spoke2. Updated the Generative AI configuration (sys_generative_ai_config) to use the correct model: In this case, the correct model is: us.anthropic.claude-sonnet-4-5-20250929-v1:0