Agents should have visibility only into Interactions assigned to their respective assignment groups Issue ProblemAgents can currently view all interactions across different queues and assignment groups, but there is a need to restrict this visibility so that agents can access only those interactions assigned to their specific groups. Steps to Reproduce Agent connect to the systemGo to interaction.listAble to see all interaction rows ReleaseGenericResolutionSteps to Resolve You can use any of these two optionsOption #11. Create an advanced before query business on the interaction table.2. That must validate the user belong to the assignment_group on the scriptOption #21. Create an advanced read ACL on the interaction table.2. That must validate the user belong to the assignment_group on the script3. You need to be sure to do not have enabled, any other ACL that is providing the access to other interaction recordsNote: For option#1 and #2. the assignment_group is a field on interaction tableTip: You can use gs.getUser().isMemberOf or gs.getUserID.isMemberOfValidOwnershipGroup to implement with your team