Chat notification popup is not getting for Agents Issue ProblemChat notification popup is not getting for Agents. Steps to reproduce Agents are available in the Service Operations WorkspaceUsers are connecting using sn-va-web-client-app.doUsers start the conversationAgents are not getting notifications ReleaseGenericCauseRoot CauseThere are many reasons this issue can happens. In this case, the root cause was identified as conversation was using a custom topic that being in draft state.ResolutionSteps to Resolve1. Be sure all the topics used on the conversation are published How top publish a virtual agent topic? Go to virtual agent designerOpen the topic with issuesPublish the topic