Custom variants in Workplace Central: UX Screen configuration update<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Custom variants in Workplace Central: UX Screen configuration update WSD Q2 June 2026 Release Overview As part of the WSD Q2 June 2026 Release, we have standardized WSD record page routing to improve consistency across applications and simplify long-term maintenance. By consolidating to a unified screen collection model, custom variants now benefit from improved scalability and reduced complexity. If you created custom variants using the legacy screen collection model, you need to update your configurations. What changed Custom variants previously used application-specific screen collections. The new standardized model uses a unified record variant collection with table-specific screen conditions. Custom variants with legacy screen collections will no longer work. How to update your custom variants 1. Navigate to your variant Go to App Shell UIs > From the list, select Workspace App Shell > In the related list, Child Screens, choose the screen under which you have a custom variant. 2. Update the configuration 2.1. Change Screen Collection to record Update the Screen Collection field value to record 2.2. Add a Screen Condition Enter the encoded query with table information. Example: table=sn_wsd_case_workplace_case^ORtable=sn_wsd_move_case 2.3. Save Click Save to apply the changes 2.4. Test Navigate to a record to verify the variant displays correctly Configuration example Before Field Value Screen Collection Case Record Screen Condition (empty) After Field Value Screen Collection record Screen Condition table=sn_wsd_case_workplace_case^ORtable=sn_wsd_move_case Need help? Contact your WSD administrator or ServiceNow Support for assistance.