Now Assist Skill: Track List Record Changes not available for users - Support and Troubleshooting

Now Assist Skill: Track List Record Changes not available for users Issue Problem User cannot access and visibility to the Now Assist Skill 'Track List Record Changes'

Steps to reproduce

Navigate to service operations workspace Go to incident list to see the skill but nothing is there

Release Generic

Cause Root Cause Missing role assignment

Resolution Steps to Resolve 1. Ensure users requiring access to the skill have the roles 'sn_ai_filter_tracker.user' and 'sn_ai_filter_assist.user'. 2. Verify users who should not have access to the skill do not have these roles.