Users with US/Atlantic (Puerto Rico / US Virgin Islands) timezone configured are not getting timestamps converted correctly - Support and Troubleshooting

Users with US/Atlantic (Puerto Rico / US Virgin Islands) timezone configured are not getting timestamps converted correctly Issue Problem Users configured with the 'US/Atlantic (Puerto Rico / US Virgin Islands)' timezone are not having timestamps converted correctly, displaying times in the default system timezone (Americas/Los Angeles) instead of the expected -4 offset without DST recognition.

Steps to reproduce

Connect as any of the users with the 'US/Atlantic (Puerto Rico / US Virgin Islands)' timezone Open any list and check date fields Observed the timezone described is for Americas/Los Angeles instead of 'US/Atlantic (Puerto Rico / US Virgin Islands)' timezone

Release Generic

Cause Root Cause The value 'US/Atlantic (Puerto Rico / US Virgin Islands)' was a customization. The correct value is 'America/Puerto_Rico'.

Resolution Steps to Resolve 1. Go to System Properties > Basic configuration 2. For the entry 'System timezone for all users unless overridden in the user's record', click on 'Configure available time zones' 3. Select the value 'America/Puerto_Rico' from the available bucket and move it to the Selected bucket 4. Save the record 5. Go to the users with issues and set the correct timezone: 'America/Puerto_Rico' and save the record. 6. Verify the user preference is also updated to that value