Get actions for ticket tool in "Request Status Agent" is not returning any actions for ticketIssue ProblemGet actions for ticket tool in "Request Status Agent" is not returning any actions for ticket and observed "sn_std_tkt_api.TicketConfig.getActions(gr)" is not returning results in the tool but the actions are returned properly when ticket is opened in portal. Steps to Reproduce 1. Connect to the instance2. Go to All > AI Agent Studio > Testing3. Test "Request Status Agent" 4. Observe the "Get actions for ticket" tool call returns null and not actions provided and not actions available on the agent. ReleaseGenericCauseThe issue occurred because the 'action_widget' field in the ticket configuration was populated, causing the API to return an empty list as per its design logic introduced in the Zurich release. When the 'action_widget' field is present, the API assumes actions are handled via the widget and short-circuits the response.ResolutionSteps to Resolve1. Navigate to the ticket_configuration.list2. Query by display name=Incident or by sys_id=33ad80e787f10010e0ef0cf888cb0b873. Open the record and go to the Action Region4. Clear the 'action_widget' field in the ticket configuration.5. Save the changes