A user is able to access an sc_task record, but when user received the URL to access the record from an email, the user gets a 404 error when trying to access the same record. Issue ProblemA user is able to access an sc_task record, but when user received the URL to access the record from an email, the user gets a 404 error when trying to access the same record. Steps to reproduce User received an email to access a sc_task recordIf the user uses that link, user gets a 404 error Note: The user is able to access the sc_task record ReleaseGenericCauseIn this case, the issue was caused by a customization on SPEntryPage. The URL used on the email uses nav_to.do on it and the script SPEntryPage was customized to to some redirection/validation when nav_to is used.ResolutionSteps to Resolve Go to sys_script_include.listQuery by name = SPEntryPageRevert the SPEntryPage script to the latest out-of-the-box (OOTB) version