Google DialogFlow X.509 Certificate with Keystore with sys_id: 369ded69eb323010d9b201c7c152284b is not activeIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue: In syslog, there might be the following errors unless the customer provide JKS file during the GDF(Google DialogFlow) setup Error: JWTProviderConfiguration Getting JWTProviderConfig for jwtProviderId = 1c22b16deb323010d9b201c7c15228bcJWTProvider Getting JWTProvider for jwtProviderSysId = 1c22b16deb323010d9b201c7c15228bc*** ERROR *** Keystore with sys_id: 369ded69eb323010d9b201c7c152284b is not activecom.glide.generators.InvalidGlideRecordException: Keystore with sys_id: 369ded69eb323010d9b201c7c152284b is not activeat com.glide.certificates.DBKeyStoreFactory.createKeyStore(DBKeyStoreFactory.java:99)at com.glide.certificates.DBKeyStoreFactory.getAliases(DBKeyStoreFactory.java:112)at com.snc.platform.security.oauth.jwt.JWTKeystoreAlias.<init>(JWTKeystoreAlias.java:71)at com.snc.platform.security.oauth.jwt.JWTKeystoreAlias.get(JWTKeystoreAlias.java:88)at com.snc.platform.security.oauth.jwt.JWTGenerator.<init>(JWTGenerator.java:71)at com.snc.platform.security.oauth.jwt.JWTGenerator.<init>(JWTGenerator.java:60) Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All release Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The X.509 sys_certificate from the GDF(Google DialogFlow) plugin("com.glide.nlu.googledialogflow.es.intent.discovery") is missing the attachment key(JKS file), which the customer is supposed to provide during the GDF setup. The platform has a mechanism that periodically checks/validates these sys_certificate records, which leads to these error messages getting printed out. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } For those who use this function, kindly follow below manual to set up correctly.https://www.servicenow.com/docs/r/conversational-interfaces/virtual-agent/using-va-api-ggl-dialogflow.html For those who does not use this function, kindly follow one of the followings. Ignore the message unless the customer use Google DialogFlow or the customer can delete Google DialogFlow JWT Keystore from the JWT Keys table and Google DialogFlow JWT Provider from the JWT Providers table to avoid the error messagse JWT Provider:https://<instance_name>.service-now.com/nav_to.do?uri=jwt_provider.do?sys_id=1c22b16deb323010d9b201c7c15228bc%26sysparm_view=jwt_providerJWT Keystore:https://<instance_name>.service-now.com/nav_to.do?uri=jwt_keystore_aliases.do?sys_id=bc60fde9eb323010d9b201c7c1522857 Note that: the following status shows the inactive. https://<instance_name>.service-now.com/nav_to.do?uri=sys_certificate.do?sys_id=369ded69eb323010d9b201c7c152284bGoogle DialogFlow X.509 Certificate