'Assigned to' column (i.e., Reference) appears Name, email values whereas 'watch list' column (i.e., List data type) appears only Name value - Support and Troubleshooting

'Assigned to' column (i.e., Reference) appears Name, email values whereas 'watch list' column (i.e., List data type) appears only Name value Issue .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue :

Assigned to' column (i.e., Reference) appears Name, email values, whereas 'watch list' column (i.e., List data type) appears with only the Name value.

Steps to reproduce :

1. Log in to your instance

2. Go to any incident record where we see 'Assigned to' and 'Watch list' columns

3. Type 'ab' into 'Assigned to', then the related 'Name' and 'email' values appear.

4. Type 'ab' into 'Watch list', then 'Name' only appears.

Expected behaviour: 'Watch list' should be the same behaviour as 'Assigned to' (i.e., Name and email values should appear in 'Watch list')

Actual behaviour: 'Watch list' appears only 'Name' value.

For reference,

Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All versions.

Resolution .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } 'Assigned to' column is 'Reference data type (i.e., reference), whilst 'Watch list' column is 'List' (i.e.,glide_list), as they have different data types; the behaviour shows differently: 'Assigned to' returns 'Name' and 'Email' values, whereas 'Watch list' returns 'Name' only.

However, we can display 'Name' and 'Email' values the same as 'Assigned to' behaviour.

Please follow the steps below on 'Watch list' :

1. Go to 'Watch list' in sys_dictionary table

2. Change from 'Default view' to 'Advanced view' so that you can see 'Attributes'

3. In 'Attributes', type below :

no_sort=true,ref_ac_columns=email,ref_auto_completer=AJAXTableCompleter,slushbucket_ref_no_expand=true

Optional) If you would like to see the first name and email to display, please type below :

no_sort=true,ref_ac_columns=first_name;email,ref_auto_completer=AJAXTableCompleter,slushbucket_ref_no_expand=true

For reference,