Checkboxes and Edit Button Missing in CMDB Workspace Intelligent SearchIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper{font-family:'Lato',sans-serif;font-size:12pt;line-height:1.7;color:#000;max-width:100%} .kb-wrapper p{margin:0 0 12px 0} .kb-wrapper ul{margin:0 0 12px 0;padding-left:24px} .kb-wrapper li{margin-bottom:8px} .kb-wrapper h2{font-size:14pt;font-weight:900;border-bottom:2px solid #e8fce4;padding-bottom:4px;margin:28px 0 10px 0} .kb-wrapper h3{font-size:12pt;font-weight:900;border-bottom:2px solid #e8fce4;padding-bottom:4px;margin:20px 0 8px 0} .kb-wrapper .note{border-left:4px solid #52B8FF;background:#e6f4ff;padding:10px 14px;margin:14px 0} .kb-wrapper .warning{border-left:4px solid #e6a817;background:#fff4e0;padding:10px 14px;margin:14px 0} .kb-wrapper code{background:#e6f0f5;color:#032D42;border:1px solid #b8cfd8;padding:1px 4px;border-radius:3px;font-family:monospace;font-size:11pt} .kb-wrapper pre{background:#e6f0f5;color:#032D42;border:1px solid #b8cfd8;padding:12px 16px;overflow-x:auto;font-family:monospace;font-size:11pt;line-height:1.5;margin:10px 0 16px 0;border-radius:3px} .kb-wrapper ol.steps{list-style:none;padding:0;counter-reset:step-counter} .kb-wrapper ol.steps>li{counter-increment:step-counter;display:flex;align-items:flex-start;margin-bottom:16px;list-style:none} .kb-wrapper ol.steps>li::before{content:counter(step-counter);flex-shrink:0;width:28px;height:28px;border-radius:50%;background:#032D42;color:#63DF4E;font-weight:900;font-size:11pt;text-align:center;line-height:28px;display:block;margin-right:16px} .kb-wrapper ol.steps>li>div{flex:1} .kb-wrapper ol.sub-steps{list-style:lower-alpha;padding-left:24px;margin:10px 0 4px 0} .kb-wrapper table{width:100%;border-collapse:collapse;margin:14px 0;font-size:12pt} .kb-wrapper th{background:#032D42;color:#fff;padding:9px 12px;text-align:left;font-weight:700} .kb-wrapper td{padding:8px 12px;border-bottom:1px solid #ddd;vertical-align:top} .kb-wrapper tr:nth-child(even) td{background:#e8fce4} .kb-wrapper p.disclaimer{font-size:10pt;font-style:italic} Resolve missing check boxes and Edit button in the CMDB Workspace when intelligent search is enabled. Check boxes and the Edit button do not appear in the CMDB Workspace. Symptoms<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper{font-family:'Lato',sans-serif;font-size:12pt;line-height:1.7;color:#000;max-width:100%} .kb-wrapper p{margin:0 0 12px 0} .kb-wrapper ul{margin:0 0 12px 0;padding-left:24px} .kb-wrapper li{margin-bottom:8px} .kb-wrapper h2{font-size:14pt;font-weight:900;border-bottom:2px solid #e8fce4;padding-bottom:4px;margin:28px 0 10px 0} .kb-wrapper h3{font-size:12pt;font-weight:900;border-bottom:2px solid #e8fce4;padding-bottom:4px;margin:20px 0 8px 0} .kb-wrapper .note{border-left:4px solid #52B8FF;background:#e6f4ff;padding:10px 14px;margin:14px 0} .kb-wrapper .warning{border-left:4px solid #e6a817;background:#fff4e0;padding:10px 14px;margin:14px 0} .kb-wrapper code{background:#e6f0f5;color:#032D42;border:1px solid #b8cfd8;padding:1px 4px;border-radius:3px;font-family:monospace;font-size:11pt} .kb-wrapper pre{background:#e6f0f5;color:#032D42;border:1px solid #b8cfd8;padding:12px 16px;overflow-x:auto;font-family:monospace;font-size:11pt;line-height:1.5;margin:10px 0 16px 0;border-radius:3px} .kb-wrapper ol.steps{list-style:none;padding:0;counter-reset:step-counter} .kb-wrapper ol.steps>li{counter-increment:step-counter;display:flex;align-items:flex-start;margin-bottom:16px;list-style:none} .kb-wrapper ol.steps>li::before{content:counter(step-counter);flex-shrink:0;width:28px;height:28px;border-radius:50%;background:#032D42;color:#63DF4E;font-weight:900;font-size:11pt;text-align:center;line-height:28px;display:block;margin-right:16px} .kb-wrapper ol.steps>li>div{flex:1} .kb-wrapper ol.sub-steps{list-style:lower-alpha;padding-left:24px;margin:10px 0 4px 0} .kb-wrapper table{width:100%;border-collapse:collapse;margin:14px 0;font-size:12pt} .kb-wrapper th{background:#032D42;color:#fff;padding:9px 12px;text-align:left;font-weight:700} .kb-wrapper td{padding:8px 12px;border-bottom:1px solid #ddd;vertical-align:top} .kb-wrapper tr:nth-child(even) td{background:#e8fce4} .kb-wrapper p.disclaimer{font-size:10pt;font-style:italic} Check boxes are not visible in the CMDB Workspace when intelligent search is enabled.The Edit button is not visible in the CMDB Workspace when intelligent search is enabled. Facts<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper{font-family:'Lato',sans-serif;font-size:12pt;line-height:1.7;color:#000;max-width:100%} .kb-wrapper p{margin:0 0 12px 0} .kb-wrapper ul{margin:0 0 12px 0;padding-left:24px} .kb-wrapper li{margin-bottom:8px} .kb-wrapper h2{font-size:14pt;font-weight:900;border-bottom:2px solid #e8fce4;padding-bottom:4px;margin:28px 0 10px 0} .kb-wrapper h3{font-size:12pt;font-weight:900;border-bottom:2px solid #e8fce4;padding-bottom:4px;margin:20px 0 8px 0} .kb-wrapper .note{border-left:4px solid #52B8FF;background:#e6f4ff;padding:10px 14px;margin:14px 0} .kb-wrapper .warning{border-left:4px solid #e6a817;background:#fff4e0;padding:10px 14px;margin:14px 0} .kb-wrapper code{background:#e6f0f5;color:#032D42;border:1px solid #b8cfd8;padding:1px 4px;border-radius:3px;font-family:monospace;font-size:11pt} .kb-wrapper pre{background:#e6f0f5;color:#032D42;border:1px solid #b8cfd8;padding:12px 16px;overflow-x:auto;font-family:monospace;font-size:11pt;line-height:1.5;margin:10px 0 16px 0;border-radius:3px} .kb-wrapper ol.steps{list-style:none;padding:0;counter-reset:step-counter} .kb-wrapper ol.steps>li{counter-increment:step-counter;display:flex;align-items:flex-start;margin-bottom:16px;list-style:none} .kb-wrapper ol.steps>li::before{content:counter(step-counter);flex-shrink:0;width:28px;height:28px;border-radius:50%;background:#032D42;color:#63DF4E;font-weight:900;font-size:11pt;text-align:center;line-height:28px;display:block;margin-right:16px} .kb-wrapper ol.steps>li>div{flex:1} .kb-wrapper ol.sub-steps{list-style:lower-alpha;padding-left:24px;margin:10px 0 4px 0} .kb-wrapper table{width:100%;border-collapse:collapse;margin:14px 0;font-size:12pt} .kb-wrapper th{background:#032D42;color:#fff;padding:9px 12px;text-align:left;font-weight:700} .kb-wrapper td{padding:8px 12px;border-bottom:1px solid #ddd;vertical-align:top} .kb-wrapper tr:nth-child(even) td{background:#e8fce4} .kb-wrapper p.disclaimer{font-size:10pt;font-style:italic} The issue occurs when an active Declarative Action Assignment record that hides the Edit action for Configuration Item [cmdb_ci] records is set to Active=true Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All releases. Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper{font-family:'Lato',sans-serif;font-size:12pt;line-height:1.7;color:#000;max-width:100%} .kb-wrapper p{margin:0 0 12px 0} .kb-wrapper ul{margin:0 0 12px 0;padding-left:24px} .kb-wrapper li{margin-bottom:8px} .kb-wrapper h2{font-size:14pt;font-weight:900;border-bottom:2px solid #e8fce4;padding-bottom:4px;margin:28px 0 10px 0} .kb-wrapper h3{font-size:12pt;font-weight:900;border-bottom:2px solid #e8fce4;padding-bottom:4px;margin:20px 0 8px 0} .kb-wrapper .note{border-left:4px solid #52B8FF;background:#e6f4ff;padding:10px 14px;margin:14px 0} .kb-wrapper .warning{border-left:4px solid #e6a817;background:#fff4e0;padding:10px 14px;margin:14px 0} .kb-wrapper code{background:#e6f0f5;color:#032D42;border:1px solid #b8cfd8;padding:1px 4px;border-radius:3px;font-family:monospace;font-size:11pt} .kb-wrapper pre{background:#e6f0f5;color:#032D42;border:1px solid #b8cfd8;padding:12px 16px;overflow-x:auto;font-family:monospace;font-size:11pt;line-height:1.5;margin:10px 0 16px 0;border-radius:3px} .kb-wrapper ol.steps{list-style:none;padding:0;counter-reset:step-counter} .kb-wrapper ol.steps>li{counter-increment:step-counter;display:flex;align-items:flex-start;margin-bottom:16px;list-style:none} .kb-wrapper ol.steps>li::before{content:counter(step-counter);flex-shrink:0;width:28px;height:28px;border-radius:50%;background:#032D42;color:#63DF4E;font-weight:900;font-size:11pt;text-align:center;line-height:28px;display:block;margin-right:16px} .kb-wrapper ol.steps>li>div{flex:1} .kb-wrapper ol.sub-steps{list-style:lower-alpha;padding-left:24px;margin:10px 0 4px 0} .kb-wrapper table{width:100%;border-collapse:collapse;margin:14px 0;font-size:12pt} .kb-wrapper th{background:#032D42;color:#fff;padding:9px 12px;text-align:left;font-weight:700} .kb-wrapper td{padding:8px 12px;border-bottom:1px solid #ddd;vertical-align:top} .kb-wrapper tr:nth-child(even) td{background:#e8fce4} .kb-wrapper p.disclaimer{font-size:10pt;font-style:italic} An active Declarative Action Assignment record named "Hiding Edit action for cmdb_ci in CMDB Workspace" hides the Edit button and check boxes for Configuration Item [cmdb_ci] records in the CMDB Workspace, such as in the intelligent search results Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper{font-family:'Lato',sans-serif;font-size:12pt;line-height:1.7;color:#000;max-width:100%} .kb-wrapper p{margin:0 0 12px 0} .kb-wrapper ul{margin:0 0 12px 0;padding-left:24px} .kb-wrapper li{margin-bottom:8px} .kb-wrapper h2{font-size:14pt;font-weight:900;border-bottom:2px solid #e8fce4;padding-bottom:4px;margin:28px 0 10px 0} .kb-wrapper h3{font-size:12pt;font-weight:900;border-bottom:2px solid #e8fce4;padding-bottom:4px;margin:20px 0 8px 0} .kb-wrapper .note{border-left:4px solid #52B8FF;background:#e6f4ff;padding:10px 14px;margin:14px 0} .kb-wrapper .warning{border-left:4px solid #e6a817;background:#fff4e0;padding:10px 14px;margin:14px 0} .kb-wrapper code{background:#e6f0f5;color:#032D42;border:1px solid #b8cfd8;padding:1px 4px;border-radius:3px;font-family:monospace;font-size:11pt} .kb-wrapper pre{background:#e6f0f5;color:#032D42;border:1px solid #b8cfd8;padding:12px 16px;overflow-x:auto;font-family:monospace;font-size:11pt;line-height:1.5;margin:10px 0 16px 0;border-radius:3px} .kb-wrapper ol.steps{list-style:none;padding:0;counter-reset:step-counter} .kb-wrapper ol.steps>li{counter-increment:step-counter;display:flex;align-items:flex-start;margin-bottom:16px;list-style:none} .kb-wrapper ol.steps>li::before{content:counter(step-counter);flex-shrink:0;width:28px;height:28px;border-radius:50%;background:#032D42;color:#63DF4E;font-weight:900;font-size:11pt;text-align:center;line-height:28px;display:block;margin-right:16px} .kb-wrapper ol.steps>li>div{flex:1} .kb-wrapper ol.sub-steps{list-style:lower-alpha;padding-left:24px;margin:10px 0 4px 0} .kb-wrapper table{width:100%;border-collapse:collapse;margin:14px 0;font-size:12pt} .kb-wrapper th{background:#032D42;color:#fff;padding:9px 12px;text-align:left;font-weight:700} .kb-wrapper td{padding:8px 12px;border-bottom:1px solid #ddd;vertical-align:top} .kb-wrapper tr:nth-child(even) td{background:#e8fce4} .kb-wrapper p.disclaimer{font-size:10pt;font-style:italic} Navigate to https://.service-now.com/sys_declarative_action_assignment.do?sys_id=4f5f09017f571210e1a435c59c8665f8 on your instance to open the relevant Declarative Action Assignments. Confirm that the record is active, with the description Hiding Edit action for cmdb_ci in CMDB Workspace. Note the warning on the top of the page "This record is in the CMDB Workspace application, but Global is the current application". Click this warning to change to the correct scope. Set Active to false to turn off the assignment. After saving the record, go to System Diagnostics > Cache Flush > Clear Cache to flush the system cache. Verify that check boxes and the Edit button are visible in the CMDB Workspace when using intelligent search. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper{font-family:'Lato',sans-serif;font-size:12pt;line-height:1.7;color:#000;max-width:100%} .kb-wrapper p{margin:0 0 12px 0} .kb-wrapper ul{margin:0 0 12px 0;padding-left:24px} .kb-wrapper li{margin-bottom:8px} .kb-wrapper h2{font-size:14pt;font-weight:900;border-bottom:2px solid #e8fce4;padding-bottom:4px;margin:28px 0 10px 0} .kb-wrapper h3{font-size:12pt;font-weight:900;border-bottom:2px solid #e8fce4;padding-bottom:4px;margin:20px 0 8px 0} .kb-wrapper .note{border-left:4px solid #52B8FF;background:#e6f4ff;padding:10px 14px;margin:14px 0} .kb-wrapper .warning{border-left:4px solid #e6a817;background:#fff4e0;padding:10px 14px;margin:14px 0} .kb-wrapper code{background:#e6f0f5;color:#032D42;border:1px solid #b8cfd8;padding:1px 4px;border-radius:3px;font-family:monospace;font-size:11pt} .kb-wrapper pre{background:#e6f0f5;color:#032D42;border:1px solid #b8cfd8;padding:12px 16px;overflow-x:auto;font-family:monospace;font-size:11pt;line-height:1.5;margin:10px 0 16px 0;border-radius:3px} .kb-wrapper ol.steps{list-style:none;padding:0;counter-reset:step-counter} .kb-wrapper ol.steps>li{counter-increment:step-counter;display:flex;align-items:flex-start;margin-bottom:16px;list-style:none} .kb-wrapper ol.steps>li::before{content:counter(step-counter);flex-shrink:0;width:28px;height:28px;border-radius:50%;background:#032D42;color:#63DF4E;font-weight:900;font-size:11pt;text-align:center;line-height:28px;display:block;margin-right:16px} .kb-wrapper ol.steps>li>div{flex:1} .kb-wrapper ol.sub-steps{list-style:lower-alpha;padding-left:24px;margin:10px 0 4px 0} .kb-wrapper table{width:100%;border-collapse:collapse;margin:14px 0;font-size:12pt} .kb-wrapper th{background:#032D42;color:#fff;padding:9px 12px;text-align:left;font-weight:700} .kb-wrapper td{padding:8px 12px;border-bottom:1px solid #ddd;vertical-align:top} .kb-wrapper tr:nth-child(even) td{background:#e8fce4} .kb-wrapper p.disclaimer{font-size:10pt;font-style:italic} Configure Declarative Actions in the ServiceNow platform