Open in cmdb workspace UI action on a CI<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } When clicking the "Open in CMDB Workspace" UI action on a CI record, the default out-of-the-box (OOB) behavior navigates to the Explore CI view within CMDB Workspace. This article explains how to customize this behavior if your organization requires a different view. Default Behavior The standard OOB design directs users to the Explore CI view, which provides a comprehensive CI summary. The UI action uses the following path: /now/cmdb/record/[table]/[sys_id] Option 1: Modify Display Using System Property (Recommended for Simple Changes) If you want to adjust how CI details are rendered in CMDB Workspace without extensive customization, use the following system property: Property Name: ssn_cmdb_ws.explore_ci.record.enabled Steps: Navigate to System Properties in your instanceSearch for ssn_cmdb_ws.explore_ci.record.enabledSet the property value to false to change the display mode for CI recordsTest on your subprod instance first to confirm the change meets your requirementsIf satisfied, apply to PROD as necessary Note: This is a quick configuration change and does not require modifying code. This is how it will look like: Option 2: Customize the UI Action for Advanced View Routing If you need to redirect to a specific custom view or variant, you will need to modify the UI action that handles the "Open in CMDB Workspace" redirect. Steps: Navigate to System UI Actions in your instanceSearch for the "Open in CMDB Workspace" UI actionLocate the URL construction in the script: var url = "/now/cmdb/record/" + table + "/" + sys_id;Update that URL to point to your desired view or variant. For example: var url = "/now/cmdb/record/" + table + "/" + sys_id + "/your_custom_view";Test the change on your TEST instanceOnce validated, apply to PROD Important: Customizing the UI action is outside the scope of standard support. This customization should be performed by your internal development team or a partner with ServiceNow expertise. Recommended Approach For most organizations, start with Option 1 (the system property) to see if it meets your requirements. If Option 1 is insufficient: Proceed to Option 2 (UI action customization) with your development team.