Now Assist Live Agent Connect is not working: no available agents to accept chats - Support and Troubleshooting

Now Assist Live Agent Connect is not working: no available agents to accept chats Issue Problem Now Assist Live Agent Connect is not working - When trying to contact the agent, the no available agents message is displayed.

Steps to Reproduce

Connect to portal and start a now assist virtual agent conversation Be sure there agents available for the chat channel used Request an agent and the no available agents message is displayed.

Release Generic

Cause Root Cause

There are different reason to have this issue. On this case, the whole setup for work assignment is correct, except service channel was not enabled to have chats.

Resolution Steps to Resolve 1. Go to Advanced Work Assignment > Settings > Presence States 2. Move the "chat" option from Available to Selected 3. Save the change and that will solve the issue.