Inconsistent end-of-conversation behavior between Service Portal and Microsoft Teams with Now Assist Virtual AgentIssue When a user creates an incident via the Service Portal, NAVA completes the flow and prompts the user with: 'Do you need any other assistance?'. However, when the same flow is executed through Microsoft Teams, the NAVA ends the conversation with: 'Thanks' and closes the conversation. This behavior is inconsistent across channels, despite using the same out-of-the-box configuration.Example Steps to Reproduce:1. Go to VA2. Trigger a chat 'what is spam'3. Make a conversation till Create Incident is triggered4. Observe the behaviour on VA and TeamsReleaseAllCauseThe behavior is expected due to a fundamental difference between Enhanced Chat (Service Portal) and Standard Chat (Microsoft Teams). Enhanced Chat provides a persistent, multi-session chat experience, while Teams operates as a messaging-based channel that does not maintain a persistent chat window. This design difference ensures Actionable Notifications are delivered only if there is no active conversation for the user in Standard Chat.ResolutionThe behavior you’re seeing is expected by design and comes from a fundamental difference between Standard chat (including Teams integration) and Enhanced Chat.