Usage Analytics data collection fails when required jobs are disabledIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Usage data is not collected on the instance. This can occur because usage analytics jobs are missing, disabled, or misconfigured (fields such as scheduled, next action) on the instance. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All supported releases Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Misconfiguration of the following required jobs: 1. UATableStatsDownloader2. UACountPersistorMessageEnqueueJob3. UsageAnalytics Count Persistor V24. UA Monthly Count Persistor V2 Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Enable or restore each of the following jobs to resume usage data collection. These jobs are required `sys_trigger` records: 1. UATableStatsDownloader2. UACountPersistorMessageEnqueueJob3. UsageAnalytics Count Persistor V24. UA Monthly Count Persistor V2 The following are sample URLs to access each trigger record directly. Replace `<instance-name>` with the target instance name: - UATableStatsDownloader: `<instance-name>.service-now.com/sys_trigger.do?sys_id=5ee24f22670102002512156f57415a11&sysparm_record_target=sys_trigger&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=nameSTARTSWITHUATableStatsDownloader%5EORDERBYname`- UACountPersistorMessageEnqueueJob: `<instance-name>.service-now.com/sys_trigger.do?sys_id=f7fc53eb73313010a68001d2c4f6a721&sysparm_record_target=sys_trigger&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=nameSTARTSWITHUACountPersistorMessageEnqueueJob%5EORDERBYname`- UsageAnalytics Count Persistor V2: `<instance-name>.service-now.com/sys_trigger.do?sys_id=2367af21c3123010c674dd781840dd9b&sysparm_record_target=sys_trigger&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=nameSTARTSWITHUsageAnalytics+Count+Persistor+V2%5EORDERBYname`- UA Monthly Count Persistor V2: `<instance-name>.service-now.com/sys_trigger.do?sys_id=9e0967a1c3123010c674dd781840ddac&sysparm_record_target=sys_trigger&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=nameSTARTSWITHUA+Monthly+Count+Persistor+V2%5EORDERBYname` Check whether the relevant trigger exists on the instance. If it is missing, restore it. If the triggers are present, review their configurations, including **Next action**, **Trigger type**, and **Time**. If any configurations are incorrect, update them by referencing other working instances or a base system instance with the same origin as the customer. [SME: verify whether definitive correct configuration values for each trigger (Next action, Trigger type, Time) can be documented here to avoid requiring instance-to-instance comparison] Solution approaches for missing triggers: Check the Plugin Installation History for the relevant record and look for any of the `sys_trigger` files listed above under Skipped Changes to Review or Customizations Unchanged. If any files are found there, review them and take the necessary actions, such as Revert to base system or Resolve conflicts if there are customizations on the instance.