Chat Experience for "Now Assist Panel - Platform (default)" under "Settings" in Assistant Designer is stuck at loading screen<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The Chat Experience page is stuck at "Loading" message as per the attached screenshot under "Settings" tab in Assistant Designer for "Now Assist Panel - Platform (default)" . This issue happens when the 'Value' is either blank or invalid for the 'fallback_option' for the Deployment Configuration "Now Assist Panel - Platform (default)" This config can be verified using the link : https://<instance_name>/sys_now_assist_deployment_config_attributes.do?sys_id=d6430ca8f7603210c4c99ef0e3bfd68c The 'Value' field needs to be updated with the OOB default value of 'record_producer' to resolve the issue. Save the record and proceed to check the "Chat Experience" settings for "Now Assist Panel - Platform (default)" and it should load as expected for further configuration.