sysapproval_approver records being created without Approval ForIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Change Managers are unable to add approvers to the Approvers related list on Change Requests. The issue occurs when using the standard related list Edit (slushbucket) functionality. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Australia Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Solution Proposed:[/code] This is a known issue which is being tracked via PRB1973824 - 'Unable to add approvers from Approver related list of Request and RITM in Service Operations Workspace or UI16' The fix is available in the following releases - Zurich Patch 10, Australia Patch 2. Workaround: ------------ The following workaround information is available in the Problem: As a temporary workaround for SOW, customers can create a system property to disable the enforced ACL check: Navigate to sys_properties.list. Click New to create a new system property (the property does not exist by default and must be created manually). Fill in the following values: Name: glide.mra.related_list.enforce_acl Application: Global Type: true | false Value: false Save the record. Important: Setting this property to false reverts the behavior to not enforce ACL checks when inserting related records via the Related List Edit API. This may have security implications as it disables the ACL enforcement for all MRA-based insertions. Apply this workaround only as a temporary measure and revert once the permanent fix is available. As a temporary workaround for UI16 / Classic UI, create the following field-level write ACLs. ACL 1: sysapproval_approver.approver (write) Type: record Operation: write Decision type: Allow If Table: sysapproval_approver Field name: approver [Approver] Roles: sn_request_write itil Advanced script: if (current.isNewRecord()) { answer = (current.sysapproval.sys_class_name == 'change_request' || current.sysapproval.sys_class_name == 'sc_request' || current.sysapproval.sys_class_name == 'sc_req_item' || current.sysapproval.sys_class_name == 'sc_task'); } else { answer = false; } ACL 2: sysapproval_approver.sysapproval (write) Type: record Operation: write Decision type: Allow If Table: sysapproval_approver [Approval] Field name: sysapproval [Approval for] Roles: sn_request_write itil Advanced script: if (current.isNewRecord()) { answer = (current.sysapproval.sys_class_name == 'change_request' || current.sysapproval.sys_class_name == 'sc_request' || current.sysapproval.sys_class_name == 'sc_req_item' || current.sysapproval.sys_class_name == 'sc_task'); } else { answer = false; } While you wait to upgrade the instance to Australia Patch 2, where the issue is fixed, we suggest you to please implement the above mentioned workaround in your non-prod instance and verify, before implementing it in production instance. 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