Oracle GLAS Discovery Does Not Support Cloud-Based only IP Based discovery<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue Oracle Global Licensing and Advisory Services (GLAS) discovery in ServiceNow is not supported for cloud-based database instances such as AWS RDS. Customers may notice that Oracle Options and other GLAS information are not being discovered when running Discovery against AWS RDS or other cloud-hosted Oracle environments. Root Cause Oracle GLAS discovery relies on IP-based Discovery, which requires direct network connectivity to the target host via a MID Server. Cloud-managed database services are fully managed by the cloud provider, meaning there is no underlying operating system accessible to Discovery via traditional IP-based mechanisms. Because GLAS depends on the ability to connect to the host and interrogate Java-running processes and installed Oracle components. This is a current product limitation. GLAS discovery is supported only for environments where the host OS is accessible. Scope The following discovery methods are supported for Oracle GLAS: IP-based Discovery using the Java Installation patternAgent Client Collector (ACC) with application patternsAgent Client Collector (ACC) with file-based discovery At this time, there is no out-of-the-box solution available to support Oracle GLAS discovery for cloud-based database instances such as AWS RDS. If this capability is required for your environment, you are encouraged to submit an enhancement request to the ServiceNow product and engineering teams for review and consideration in a future release. An enhancement request is an internal submission that allows our product and engineering teams to review and consider potential improvements to existing out-of-the-box functionality in future releases. While we cannot guarantee that an enhancement will be implemented, these requests help our teams understand common customer needs and prioritize features that deliver the most value. To submit an enhancement request, please follow the instructions in the following Knowledge Base article: KB0755878 - Idea Management for customer enhancement requests https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755878 Additional References Oracle Cloud Infrastructure Discovery: https://www.servicenow.com/docs/r/washingtondc/it-operations-management/itom-visibility/oracle-cloud-infrastructure-discovery.htmlOracle GLAS Discovery: https://www.servicenow.com/docs/r/it-operations-management/discovery-and-service-mapping-patterns/oracle-glas-discovery.html