Now Assist Incident summarization not available on custom workspaceIssue Incident/change request summarization works on both classic UI and OOB SOW, but the summarization skill is not available on custom workspaces.ReleaseAllCause1. The absence of the summarization skill on custom workspaces requires manual implementation of the AI summary card component, as custom workspaces do not inherit OOB configurations automatically.ResolutionOne possible workaround: Step 1: Open UI Builder and locate the record pageNavigate to UI Builder and open the relevant record page in your custom workspace, make sure you have it in edit-mode. Use the out-of-the-box Service Operations Workspace as a reference model for how the AI summary card should be configured. Step 2: Add the AI summary card componentWithin the record page, locate the appropriate container and add the AI summary card component. Focus on embedding it correctly within the container. Step 3: Repeat for each custom workspace variantNote that any new capabilities or updates in the out-of-the-box workspace will not automatically carry over to custom workspaces. Each custom workspace must be configured manually. Repeat the embedding steps for every workspace variant that requires the AI summary card. Step 4: Verify the configurationOnce embedded, verify that the AI summary card displays correctly on the record page. Use the out-of-the-box Service Operations Workspace as a visual reference to confirm the setup looks and behaves as expected. ** IMPORTANT DISCLAIMER AROUND CUSTOMIZATIONS ** In general, customizations are not officially supported, but often need to be worked around to get the needed functionality. This document attempts to help with handling of a few customization scenarios. Also note that custom tables inherited from OOTB incident table is not supported, however since it does work in most cases, we have included here, but only as tips to work around the use case.