CMDB Success Advisor management page link missing for Data Foundations customers without HAM Pro license - Known Error

CMDB Success Advisor management page link missing for Data Foundations customers without HAM Pro license Description The CMDB Success Advisor link on the CMDB Workspace management page is not visible to customers without a HAM Pro license entitlement.

This is caused by the showManagementPageEntryPoint() method in CMDBAdvisorUtil incorrectly requiring either the HAM plugin (sn_hamp) to be active or a HAM Pro license entitlement before showing the link — even when the user has the cmdb_admin role. Affected customers: Customers without a HAM Pro license entitlement.

Steps to Reproduce

Log in to an instance without a HAM Pro license entitlement. Log in as a user with the cmdb_admin role. Navigate to the CMDB Workspace management page. Observe that the CMDB Success Advisor link is absent from the navigation. Workaround Ensure the instance has a HAM Pro license entitlement assigned. This will allow the management page entry point to render until the fix is applied. Note: This defect is fixed in SR - CMDB - CMDB Success Advisor v2.0. Once deployed, any user with the cmdb_admin role will see the link regardless of HAM Pro license entitlement.