Discovery: Unable to Discover Aruba Controllers and Wireless Access Points (WAPs)Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper { font-family: Lato, sans-serif; font-size: 12pt; line-height: 1.7; max-width: 100%; } .kb-wrapper p { font-family: Lato, sans-serif; font-size: 12pt; margin: 0 0 10px 0; } Aruba Controllers and Wireless Access Points (WAPs) are not discovered by ServiceNow Discovery, and no CI records are created in the CMDB for these devices. Symptoms<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper { font-family: Lato, sans-serif; font-size: 12pt; line-height: 1.7; max-width: 100%; } .kb-wrapper ul { font-family: Lato, sans-serif; font-size: 12pt; margin: 0 0 10px 0; padding-left: 20px; } .kb-wrapper li { margin-bottom: 6px; } Aruba Controllers and WAPs do not appear in the CMDB after running Discovery.No Discovery Status records are generated for Aruba devices, or devices are classified as generic SNMP endpoints.SNMP credentials are configured correctly, but Aruba-specific device details are not collected. Facts<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper { font-family: Lato, sans-serif; font-size: 12pt; line-height: 1.7; max-width: 100%; } .kb-wrapper ul { font-family: Lato, sans-serif; font-size: 12pt; margin: 0 0 10px 0; padding-left: 20px; } .kb-wrapper li { margin-bottom: 6px; } .kb-wrapper a { color: #00718F; } ServiceNow Discovery supports discovery of Cisco Wireless Access Points out of the box.Aruba Controllers, Switches, and Wireless Access Points are not within the scope of supported devices for Discovery. No out-of-the-box SNMP classifiers, probes, or patterns exist for these devices.Refer to the Supported Applications documentation for the full list of currently supported devices. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Releases Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper { font-family: Lato, sans-serif; font-size: 12pt; line-height: 1.7; max-width: 100%; } .kb-wrapper p { font-family: Lato, sans-serif; font-size: 12pt; margin: 0 0 10px 0; } ServiceNow Discovery does not include out-of-the-box support for Aruba Controllers, Switches, or Wireless Access Points. No pre-built SNMP classifiers or discovery patterns exist for these devices, so Discovery cannot identify or classify them. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper { font-family: Lato, sans-serif; font-size: 12pt; line-height: 1.7; max-width: 100%; } .kb-wrapper p { font-family: Lato, sans-serif; font-size: 12pt; margin: 0 0 10px 0; } .kb-wrapper ul { font-family: Lato, sans-serif; font-size: 12pt; margin: 0 0 10px 0; padding-left: 20px; } .kb-wrapper li { margin-bottom: 6px; } .kb-wrapper h3 { font-family: Lato, sans-serif; font-size: 12pt; font-weight: bold; color: #032D42; margin: 16px 0 6px 0; } .kb-wrapper a { color: #00718F; } .kb-wrapper .callout-warning { background: #fff4e0; border-left: 4px solid #e6a817; padding: 10px 14px; margin: 14px 0; border-radius: 2px; } .kb-wrapper .callout-warning p { margin: 0 0 6px 0; } .kb-wrapper .callout-warning p:last-child { margin: 0; } .kb-wrapper .steps { list-style: none; padding-left: 0; counter-reset: step-counter; } .kb-wrapper .steps > li { counter-increment: step-counter; display: flex; align-items: flex-start; gap: 12px; margin-bottom: 10px; } .kb-wrapper .steps > li::before { content: counter(step-counter); display: flex; align-items: center; justify-content: center; min-width: 26px; height: 26px; border-radius: 50%; background: #032D42; color: #63DF4E; font-weight: bold; font-size: 11pt; flex-shrink: 0; margin-top: 2px; } .kb-wrapper .steps > li .step-content { flex: 1; } .kb-wrapper .steps > li .step-content ul { margin: 6px 0 0 0; padding-left: 18px; } .kb-wrapper .steps > li .step-content ul li::before { display: none; } Option 1: Upvote the Enhancement Request An existing enhancement request has been submitted to add out-of-the-box Aruba Access Point discovery support. Upvoting helps prioritize it for future releases — ideas with sufficient customer votes are considered by the ServiceNow development team. Enhancement Request: Aruba Access Point Discovery Support Option 2: Implement a Custom Solution Discovering Aruba Controllers and WAPs currently requires custom SNMP classifiers and discovery patterns. The following steps provide a high-level overview. Custom SNMP classifiers and discovery patterns are customer-managed implementations and are not officially supported by ServiceNow. The customer owns all technical debt, maintenance, and ongoing compatibility with platform upgrades associated with these customizations. For implementation assistance, ServiceNow Professional Services is available as a paid engagement. Step 1: Configure SNMP Credentials Navigate to Discovery > Credentials and verify that a valid SNMP credential exists for the Aruba devices in the environment.Confirm network connectivity and SNMP reachability to the target Aruba devices. Step 2: Create Custom SNMP Classifiers Create SNMP classifiers to map Aruba sysObjectID values to the appropriate CI classes. Refer to the following Community article for detailed guidance: Create a Simple SNMP Classifier – The Patterns Edition Step 3: Create Discovery Patterns for Aruba Devices Build custom discovery patterns to collect device-specific attributes such as model, firmware version, and associated access points. Refer to the following Community article for an example pattern: Aruba WAP Controller HD Pattern – An Example Step 4: Test and Validate Run a targeted Discovery against a known Aruba Controller or WAP.Open the Discovery Status record and verify that the custom classifier and pattern executed successfully.Confirm that the resulting CI record in the CMDB contains accurate device details. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper { font-family: Lato, sans-serif; font-size: 12pt; line-height: 1.7; max-width: 100%; } .kb-wrapper ul { font-family: Lato, sans-serif; font-size: 12pt; margin: 0 0 10px 0; padding-left: 20px; } .kb-wrapper li { margin-bottom: 6px; } .kb-wrapper a { color: #00718F; } .kb-wrapper .disclaimer { font-size: 10pt; font-style: italic; margin: 2px 0 10px 20px; } Supported applications for ITOM VisibilityCreate a Simple SNMP Classifier – The Patterns Edition This link points to a ServiceNow Community article. Community content is not official ServiceNow documentation and may be updated or removed without notice. Aruba WAP Controller HD Pattern – An Example This link points to a ServiceNow Community article. Community content is not official ServiceNow documentation and may be updated or removed without notice.