SIP Trunk Information for AI Voice CCaaS ConfigurationOverview This article provides the network and SIP trunk configuration details required for CCaaS providers to establish a SIP trunk connection with ServiceNow AI Voice services. Share this information with your network and CCaaS teams to configure firewall rules and SIP trunk endpoints. Section 1: Firewall / ACL Requirements To allow SIP signaling and media (RTP) traffic between your CCaaS infrastructure and ServiceNow's AI Voice service, configure your firewall to permit traffic to and from the IP addresses listed in Section 2 on the following ports: Traffic TypeProtocolPortSIP SignalingTCP5061Media (RTP)UDP10000–29999 Both inbound and outbound rules are required for each IP address listed in Section 2. Section 2: SIP Trunk Endpoints by Region ServiceNow operates AI Voice infrastructure in three production regions. Each region has a primary and secondary Session Border Controller (SBC). Configure your SIP trunk to use the FQDN — DNS resolution will return both IPs for load balancing and failover. Americas (us-central1) SIP Trunk FQDN: voip-prod-amer-central1.snvoice.com RoleIP AddressPortSRVPrimary SBC34.27.85.1405061/TCPYesSecondary SBC34.173.19.395061/TCPYes Media (RTP) IPs: IP AddressPort Range34.46.196.18910000–29999/UDP34.66.40.23110000–29999/UDP34.58.131.24910000–29999/UDP130.211.121.210000–29999/UDP34.121.136.12610000–29999/UDP35.222.181.3910000–29999/UDP EMEA (europe-west3) SIP Trunk FQDN: voip-prod-emea-west3.snvoice.com RoleIP AddressPortSRVPrimary SBC34.141.78.365061/TCPYesSecondary SBC34.185.210.1265061/TCPYes Media (RTP) IPs: IP AddressPort Range34.179.213.11510000–29999/UDP34.141.45.19610000–29999/UDP34.89.210.14610000–29999/UDP34.159.20.15810000–29999/UDP35.198.119.18710000–29999/UDP35.198.187.23110000–29999/UDP APAC (asia-northeast1) SIP Trunk FQDN: voip-prod-apac-northeast1.snvoice.com RoleIP AddressPortSRVPrimary SBC35.243.88.1165061/TCPYesSecondary SBC34.85.41.2045061/TCPYes Media (RTP) IPs: IP AddressPort Range35.190.236.2710000–29999/UDP34.146.189.24010000–29999/UDP34.146.120.8810000–29999/UDP35.200.9.3610000–29999/UDP34.85.15.14410000–29999/UDP34.146.15.12410000–29999/UDP