Major incident widget not showing records after upgrading to AustraliaIssue After upgrading to Australia patch 2, non ITIL users are unable to see major incidents in the ESC portal. Admin users can see major incidents, but impersonating non ITIL users reproduces the issue.ReleaseAustraliaCauseNon-Admin users are not meeting the conditions of an out-of-the-box (OOB) business rule, which filters out major incident records for users without specific roles. The business rule is identified in the case details: https://<instance>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=2bc2f9b1c0a801640199f9eb0067326eResolution1. Temporarily de-activate the business rule referenced in the solution to test if it resolves the issue. 2. Provide non-admin users with one of the roles referenced in the business rule. 3. Modify the business rule (customization) to adjust conditions for visibility of major incidents. 4. Use the Access Analyzer tool to troubleshoot access-related issues in the future: https://www.servicenow.com/docs/r/platform-security/access-control/access-analyzer.html