IBM MQ (WebSphere MQ) Discovery — OOTB pattern availability and how to discover Queue Managers vs Queues<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue Customers planning to implement Discovery for IBM MQ (formerly IBM WebSphere MQ) often ask whether ServiceNow supports it out-of-the-box, where to obtain the pattern, and whether they need to wait for a future release. Symptoms The customer is evaluating or planning Discovery for the IBM MQ CI class (cmdb_ci_appl_ibm_wmq) and/or MQ Queues (cmdb_ci_appl_ibm_wmq_queue), and asks one or more of: Is there an out-of-the-box (OOTB) Discovery Pattern or Shared Library for IBM MQ?If not, can it be obtained via update set or content pack?If not currently available, is delivery planned in an upcoming release or patch? Cause Not applicable — this is a capability and availability question, not an error or defect. Resolution 1. Yes — IBM MQ Discovery is supported out-of-the-box. The patterns are delivered via the Discovery and Service Mapping Patterns application (sn_itom_pattern) and/or the Visibility Content application (sn_pattern_design), depending on the family release. No additional update set is required. 2. OOTB patterns and what they discover PatternRuns inCI Class DiscoveredWMQ On UNIXHorizontal Discoverycmdb_ci_appl_ibm_wmq (Queue Manager, Linux/UNIX)WMQ On WindowsHorizontal Discoverycmdb_ci_appl_ibm_wmq (Queue Manager, Windows)WMQ Queue UnixService Mapping (top-down) onlycmdb_ci_appl_ibm_wmq_queue (MQ Queues) Important behavior: Horizontal Discovery finds Queue Managers only. To discover Queues, top-down Service Mapping must be configured against an Application Service that uses an "IBM Websphere MQ" entry point. Queues are not discovered during normal horizontal Discovery scans by design. 3. How to obtain or update the patterns Patterns are delivered via the Discovery and Service Mapping Patterns app on the ServiceNow Store (out-of-band releases).Confirm the version installed under All > Pattern Designer > Discovery Patterns, filter by name "WMQ", and check the Application column (Global = Visibility Content; sn_itom_pattern = Discovery and Service Mapping Patterns).Recommend the customer keep both apps current to receive the latest fixes. 4. Verification steps for the customer Confirm the Discovery and Service Mapping Patterns application is installed and current via the ServiceNow Store.Navigate to Pattern Designer > Discovery Patterns and verify WMQ On UNIX and WMQ On Windows are present.Run a horizontal Discovery against a host known to run IBM MQ — Queue Managers should populate cmdb_ci_appl_ibm_wmq.For Queue discovery, configure a top-down Service Mapping discovery with an "IBM Websphere MQ" entry point. 5. Reference documentation IBM WebSphere MQ Discovery reference page: r-IBMWebsphereMQ.html under ITOM Visibility / DiscoveryKB2872766 — IBM MQ (current Product Documentation reference)KB1844388 — IBM MQ (older Product Documentation reference)For pattern enhancement requests (e.g., Queue discovery during horizontal scans), submit via the ServiceNow Idea portal. 6. Known related limitation Horizontal Discovery does not iterate MQ Queues by design. If the customer wants Queue discovery without per-queue Service Mapping entry points, this is an existing enhancement request — direct them to the Idea portal.