When searching the assignement group in Content Request it does not return any groups.Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } /* ServiceNow Brand Standards */ :root { --infinite-blue: #032D42; --wasabi-green: #63DF4E; --dark-teal: #044355; --light-gray: #F4F4F4; --medium-gray: #D3D3D3; --servicenow-green: #81B5A1; --text-primary: #000000; --text-secondary: #4A4A4A; } body { font-family: 'Calibri', 'Arial', sans-serif; font-size: 11pt; color: var(--text-primary); line-height: 1.5; background-color: #FFFFFF; } .kb-header { background-color: var(--infinite-blue); color: #FFFFFF; padding: 30px 40px; margin: -20px -20px 30px -20px; border-radius: 0; } .kb-title { font-size: 24pt; font-weight: bold; color: var(--wasabi-green); margin: 0 0 10px 0; } .kb-subtitle { font-size: 14pt; color: #FFFFFF; margin: 0; font-weight: 300; } h2 { font-size: 16pt; font-weight: bold; color: var(--dark-teal); margin: 30px 0 15px 0; padding-bottom: 8px; border-bottom: 2px solid var(--wasabi-green); } h3 { font-size: 13pt; font-weight: bold; color: var(--infinite-blue); margin: 20px 0 10px 0; } h4 { font-size: 12pt; font-weight: bold; color: var(--text-secondary); margin: 15px 0 10px 0; } p { margin: 10px 0; } .overview-box { background-color: var(--light-gray); border-left: 4px solid var(--wasabi-green); padding: 20px; margin: 20px 0; border-radius: 4px; } .overview-box p { margin: 0; font-weight: 500; } ul, ol { margin: 10px 0; padding-left: 25px; } li { margin: 8px 0; line-height: 1.6; } a { color: #00718F; text-decoration: none; font-weight: 500; } a:hover { color: #024F69; text-decoration: underline; } .badge { display: inline-block; background-color: var(--wasabi-green); color: var(--infinite-blue); padding: 3px 10px; border-radius: 12px; font-size: 9pt; font-weight: bold; margin-left: 8px; } table { width: 100%; border-collapse: collapse; margin: 20px 0; } th { background-color: var(--servicenow-green); color: #FFFFFF; padding: 12px; text-align: left; font-weight: bold; } td { padding: 12px; border-bottom: 1px solid var(--medium-gray); } tr:nth-child(even) { background-color: var(--light-gray); } .support-section { background-color: #E3F2FD; border: 1px solid #90CAF9; padding: 20px; margin: 20px 0; border-radius: 4px; } .support-section h3 { color: var(--dark-teal); margin-top: 0; } .steps-container { background-color: #FFFFFF; border: 1px solid var(--medium-gray); border-radius: 4px; padding: 20px 25px; margin: 20px 0; } .steps-container ol { counter-reset: step-counter; list-style: none; padding-left: 0; } .steps-container ol li { counter-increment: step-counter; display: flex; align-items: flex-start; gap: 14px; margin: 14px 0; line-height: 1.6; } .steps-container ol li::before { content: counter(step-counter); background-color: var(--infinite-blue); color: #FFFFFF; font-weight: bold; font-size: 10pt; min-width: 26px; height: 26px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 1px; } .problem-box { background-color: #FDECEA; border-left: 4px solid #E53935; padding: 20px; margin: 20px 0; border-radius: 4px; } .problem-box h3 { color: #B71C1C; margin-top: 0; font-size: 13pt; } .problem-box p { margin: 0; color: var(--text-primary); } .root-cause-box { background-color: #FFF8E1; border-left: 4px solid #F9A825; padding: 20px; margin: 20px 0; border-radius: 4px; } .root-cause-box h3 { color: #7B4F00; margin-top: 0; font-size: 13pt; } .root-cause-box p { margin: 0; color: var(--text-primary); } .root-cause-box code { background-color: #EEE; padding: 1px 5px; border-radius: 3px; font-family: 'Courier New', monospace; font-size: 10pt; color: var(--infinite-blue); } .steps-container code { background-color: #EEE; padding: 1px 5px; border-radius: 3px; font-family: 'Courier New', monospace; font-size: 10pt; color: var(--infinite-blue); } Problem When searching the assignment group in Content Request, it does not return any groups. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } /* ServiceNow Brand Standards */ :root { --infinite-blue: #032D42; --wasabi-green: #63DF4E; --dark-teal: #044355; --light-gray: #F4F4F4; --medium-gray: #D3D3D3; --servicenow-green: #81B5A1; --text-primary: #000000; --text-secondary: #4A4A4A; } body { font-family: 'Calibri', 'Arial', sans-serif; font-size: 11pt; color: var(--text-primary); line-height: 1.5; background-color: #FFFFFF; } .kb-header { background-color: var(--infinite-blue); color: #FFFFFF; padding: 30px 40px; margin: -20px -20px 30px -20px; border-radius: 0; } .kb-title { font-size: 24pt; font-weight: bold; color: var(--wasabi-green); margin: 0 0 10px 0; } .kb-subtitle { font-size: 14pt; color: #FFFFFF; margin: 0; font-weight: 300; } h2 { font-size: 16pt; font-weight: bold; color: var(--dark-teal); margin: 30px 0 15px 0; padding-bottom: 8px; border-bottom: 2px solid var(--wasabi-green); } h3 { font-size: 13pt; font-weight: bold; color: var(--infinite-blue); margin: 20px 0 10px 0; } h4 { font-size: 12pt; font-weight: bold; color: var(--text-secondary); margin: 15px 0 10px 0; } p { margin: 10px 0; } .overview-box { background-color: var(--light-gray); border-left: 4px solid var(--wasabi-green); padding: 20px; margin: 20px 0; border-radius: 4px; } .overview-box p { margin: 0; font-weight: 500; } ul, ol { margin: 10px 0; padding-left: 25px; } li { margin: 8px 0; line-height: 1.6; } a { color: #00718F; text-decoration: none; font-weight: 500; } a:hover { color: #024F69; text-decoration: underline; } .badge { display: inline-block; background-color: var(--wasabi-green); color: var(--infinite-blue); padding: 3px 10px; border-radius: 12px; font-size: 9pt; font-weight: bold; margin-left: 8px; } table { width: 100%; border-collapse: collapse; margin: 20px 0; } th { background-color: var(--servicenow-green); color: #FFFFFF; padding: 12px; text-align: left; font-weight: bold; } td { padding: 12px; border-bottom: 1px solid var(--medium-gray); } tr:nth-child(even) { background-color: var(--light-gray); } .support-section { background-color: #E3F2FD; border: 1px solid #90CAF9; padding: 20px; margin: 20px 0; border-radius: 4px; } .support-section h3 { color: var(--dark-teal); margin-top: 0; } .steps-container { background-color: #FFFFFF; border: 1px solid var(--medium-gray); border-radius: 4px; padding: 20px 25px; margin: 20px 0; } .steps-container ol { counter-reset: step-counter; list-style: none; padding-left: 0; } .steps-container ol li { counter-increment: step-counter; display: flex; align-items: flex-start; gap: 14px; margin: 14px 0; line-height: 1.6; } .steps-container ol li::before { content: counter(step-counter); background-color: var(--infinite-blue); color: #FFFFFF; font-weight: bold; font-size: 10pt; min-width: 26px; height: 26px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 1px; } .root-cause-box { background-color: #FFF8E1; border-left: 4px solid #F9A825; padding: 20px; margin: 20px 0; border-radius: 4px; } .root-cause-box h3 { color: #7B4F00; margin-top: 0; font-size: 13pt; } .root-cause-box p { margin: 0; color: var(--text-primary); } .root-cause-box code { background-color: #EEE; padding: 1px 5px; border-radius: 3px; font-family: 'Courier New', monospace; font-size: 10pt; color: var(--infinite-blue); } .steps-container code { background-color: #EEE; padding: 1px 5px; border-radius: 3px; font-family: 'Courier New', monospace; font-size: 10pt; color: var(--infinite-blue); } Root Cause The problem arises due to a mismatch between the group type and the dictionary override reference qualifier for the assignment group on the content request table. The reference qualifier contained a sys_id corresponding to a group type, and further inspection of groups with that type in the sys_user_group table returned zero records. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } /* ServiceNow Brand Standards */ :root { --infinite-blue: #032D42; --wasabi-green: #63DF4E; --dark-teal: #044355; --light-gray: #F4F4F4; --medium-gray: #D3D3D3; --servicenow-green: #81B5A1; --text-primary: #000000; --text-secondary: #4A4A4A; } body { font-family: 'Calibri', 'Arial', sans-serif; font-size: 11pt; color: var(--text-primary); line-height: 1.5; background-color: #FFFFFF; } .kb-header { background-color: var(--infinite-blue); color: #FFFFFF; padding: 30px 40px; margin: -20px -20px 30px -20px; border-radius: 0; } .kb-title { font-size: 24pt; font-weight: bold; color: var(--wasabi-green); margin: 0 0 10px 0; } .kb-subtitle { font-size: 14pt; color: #FFFFFF; margin: 0; font-weight: 300; } h2 { font-size: 16pt; font-weight: bold; color: var(--dark-teal); margin: 30px 0 15px 0; padding-bottom: 8px; border-bottom: 2px solid var(--wasabi-green); } h3 { font-size: 13pt; font-weight: bold; color: var(--infinite-blue); margin: 20px 0 10px 0; } h4 { font-size: 12pt; font-weight: bold; color: var(--text-secondary); margin: 15px 0 10px 0; } p { margin: 10px 0; } .overview-box { background-color: var(--light-gray); border-left: 4px solid var(--wasabi-green); padding: 20px; margin: 20px 0; border-radius: 4px; } .overview-box p { margin: 0; font-weight: 500; } ul, ol { margin: 10px 0; padding-left: 25px; } li { margin: 8px 0; line-height: 1.6; } a { color: #00718F; text-decoration: none; font-weight: 500; } a:hover { color: #024F69; text-decoration: underline; } .badge { display: inline-block; background-color: var(--wasabi-green); color: var(--infinite-blue); padding: 3px 10px; border-radius: 12px; font-size: 9pt; font-weight: bold; margin-left: 8px; } table { width: 100%; border-collapse: collapse; margin: 20px 0; } th { background-color: var(--servicenow-green); color: #FFFFFF; padding: 12px; text-align: left; font-weight: bold; } td { padding: 12px; border-bottom: 1px solid var(--medium-gray); } tr:nth-child(even) { background-color: var(--light-gray); } .support-section { background-color: #E3F2FD; border: 1px solid #90CAF9; padding: 20px; margin: 20px 0; border-radius: 4px; } .support-section h3 { color: var(--dark-teal); margin-top: 0; } .steps-container { background-color: #FFFFFF; border: 1px solid var(--medium-gray); border-radius: 4px; padding: 20px 25px; margin: 20px 0; } .steps-container ol { counter-reset: step-counter; list-style: none; padding-left: 0; } .steps-container ol li { counter-increment: step-counter; display: flex; align-items: flex-start; gap: 14px; margin: 14px 0; line-height: 1.6; } .steps-container ol li::before { content: counter(step-counter); background-color: var(--infinite-blue); color: #FFFFFF; font-weight: bold; font-size: 10pt; min-width: 26px; height: 26px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 1px; } The assignment group field on a content request record appears empty or unresolvable due to a mismatch between the group type and the dictionary override reference qualifier. This article provides steps to diagnose and fix the issue. Steps to Resolve Check if the group is active and has active group members.The problem arises due to a mismatch between the group type and the dictionary override reference qualifier for the assignment group on the content request table.Upon examining a specific record, confirm that the reference qualifier contains a sys_id corresponding to a group type.Inspect the groups with that particular group type in the sys_user_group table — if the query returns zero records, this confirms the root cause.To resolve the issue, re-add the group type to the related groups using the correct sys_id.