Now Assist in Virtual Agent is not returning Incidents when asking for status of ticketsIssue NAVA is only returning Requested Items (sc_req_item/RITM) data instead of Incident table data for queries related to incidents (e.g., 'my incidents', 'open incidents', 'tickets assigned to me'). In some cases, VA does not return relevant results for incident-related queries at all, and catalog-related conversational queries are intermittently failing. ReleaseAllCauseThe Request Status AI Agent was not configured to return incident data due to an inactive request filter for the incident table (active = false). This caused VA to default to returning RITM data instead of incident data for relevant queries. Resolution1. Ensure the 'Request Status AI Agent' is enabled for the Now Assist Virtual Agent channel in AI Agent Studio. 2. Verify the request filter for the incident table (https://<instance>.service-now.com/request_filter.do?sys_id=e3f9f9b3871023000f220cf888cb0bf4) is set to active = true. This allows the agent to return incident data as expected. 3. Test the configuration by asking incident-related queries in VA to confirm correct results are returned.