Predict Service and Transfer HR Cases AI Agent is not working Issue The Predict Service and Transfer HR Cases AI Agent is not working. A user created an HR case and encountered an error. The issue was observed when attempting to predict HR services using the AI Agent. The AI agent continued to fail in predicting HR services. Replicated testing showed failures in the 'Record field value prediction AI Agent' with errors such as 'Security Violation' and missing roles.ReleaseAllCauseThe sn_hr_core.case_writer role should contain the sn_uxc_gen_ai.platform_ai_field_predictor role for the workflow to work. Without it getting inheriting from the case_writer it will not work.Resolution1. Verify that the 'sn_uxc_gen_ai.platform_ai_field_predictor' role is inherited by the 'sn_hr_core.case_writer' role, as this role must be present for the workflow to function correctly.2. After adding the role to the 'sn_hr_core.case_writer' role, test the AI Agent again to confirm resolution.