Software Asset Saas License Management- Basic Guide to Troubleshoot Integration Profile IssuesIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Comprehensive Basic Guide to Troubleshoot Common Issues with Software Asset Management - SaaS License Management Integration Profile especially related to validate connections, download jobs, activity jobs. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ALL Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Verify Integration Setup:1. Confirm that the integration setup aligns with the product documentation. Ensure strict adherence to the documented guidelines with roles and scopes.2. This involves checking the connection and credentials, URL provided in the connection, Credential type, Profile type.etc as highlighted in the document. 3. Confirm the "Software Asset Management - SaaS License Management" plugin and related spokes/plugins are on a version compatible with Instance release. 4. If Download Subscriptions/Download activity involves a flow, make sure correct flows reflect on the profile. 5. Compare with a demo profile in the OOB instance if there is access to one. Execute Jobs and Review the Logs:Enable debug logging using the following system properties: (Make sure to revert them back once the research is complete) glide.outbound_http_log.override = trueglide.outbound_http_log.override.level = allglide.outbound_http.content.max_limit = 1000 (Type: Integer) Run jobs related to Download User Subscriptions/Download Activity and inspect the outbound logs. Use the URL/URL Hostname specified in the connection on the profile to filter the outbound logs. Investigate Non-200 Responses: 1. Analyze any requests that did not return a 200-status code. These issues are often due to configuration problems on the provider side or incorrect implementation of documentation steps—such as missing permissions or token requests by the wrong user/role.2. Refer to "Minimal user permissions" section specified in the product documents that highlights the required Scopes/User Role. 3. Many Integrations require a specific user role to request the token when completing the step "Create and Get OAuth Token". Research Error Responses:Use the error message returned in the response to search for related KBs, Internet articles, Integration provider forums for known causes and troubleshooting advice. No Outbound Calls Observed:1. If no outbound calls are triggered during job execution, review system logs for related errors.2. If a flow is involved, check the recent execution in the sys_flow_context for errors/exceptions. 3. Use the error log to search for related KBs, known errors and troubleshooting advice.4. Confirm the "Software Asset Management - SaaS License Management" plugin and related spokes are on a version compatible with Instance release. Check for Customizations: Investigate any customizations involving Script Includes or System Aliases that may affect the integration. SubFlow Troubleshooting:For SaaS integrations where the Subflow name is mentioned on the integration profile, the troubleshooting can be done in the Flow Designer. KB1120197 - Troubleshoot SubflowRelated ArticlesKB2231000 - Okta SSO Integration - Common Issues