Deleted connector instances remain in the Integrations launchpadIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper-2977135-iss { font-family: Lato, sans-serif; max-width: 100%; line-height: 1.7; } .kb-wrapper-2977135-iss p { font-size: 12pt; color: #000; margin: 0; } Resolve integrations that remain visible in the Integrations launchpad Installed tab after the associated connector instance records are deleted from the Connector Instances [em_connector_instance] table. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper-2977135-rel { font-family: Lato, sans-serif; max-width: 100%; line-height: 1.7; } .kb-wrapper-2977135-rel p { font-size: 12pt; color: #000; margin: 0; } Any Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper-2977135-cau { font-family: Lato, sans-serif; max-width: 100%; line-height: 1.7; } .kb-wrapper-2977135-cau p { font-size: 12pt; color: #000; margin: 0 0 12px 0; } .kb-wrapper-2977135-cau p:last-child { margin-bottom: 0; } .kb-wrapper-2977135-cau code { background: #e6f0f5; color: #032D42; border: 1px solid #b8cfd8; padding: 1px 5px; border-radius: 3px; font-family: monospace; font-size: 10.5pt; } When you create an integration through the Integrations launchpad, a corresponding record is stored in the Integration App Instance Details [sn_itom_integ_app_instance_details] table. The Installed tab displays integrations from this table. Deleting records directly from the Connector Instances [em_connector_instance] table does not remove the corresponding record from the [sn_itom_integ_app_instance_details] table. As a result, the integration continues to appear in the Installed tab. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } .kb-wrapper-2977135-res { font-family: Lato, sans-serif; max-width: 100%; line-height: 1.7; } .kb-wrapper-2977135-res p { font-size: 12pt; color: #000; margin: 0 0 12px 0; } .kb-wrapper-2977135-res .steps { list-style: none; counter-reset: step-counter; padding: 0; margin: 0 0 16px 0; } .kb-wrapper-2977135-res .steps li { counter-increment: step-counter; display: flex; align-items: flex-start; margin-bottom: 10px; font-size: 12pt; color: #000; } .kb-wrapper-2977135-res .steps li::before { content: counter(step-counter); background: #032D42; color: #63DF4E; font-weight: 700; min-width: 26px; height: 26px; border-radius: 50%; display: flex; align-items: center; justify-content: center; margin-right: 12px; flex-shrink: 0; font-size: 11pt; line-height: 1; } .kb-wrapper-2977135-res strong { color: #032D42; } .kb-wrapper-2977135-res code { background: #e6f0f5; color: #032D42; border: 1px solid #b8cfd8; padding: 1px 5px; border-radius: 3px; font-family: monospace; font-size: 10.5pt; } .kb-wrapper-2977135-res .callout-warning { border-left: 4px solid #e6a817; background: #fff4e0; padding: 10px 14px; margin: 12px 0 0 0; font-size: 12pt; } .kb-wrapper-2977135-res .callout-warning strong { color: #032D42; } To remove an integration from the Integrations launchpad, delete it through the Service Operations Workspace rather than directly from the Connector Instances table. This also removes the associated [sn_itom_integ_app_instance_details] record. Go to Workspaces > Service Operations Workspace > Integrations launchpad.Select the Installed tab.Locate the integration to delete.Select More Actions on the integration card and select Delete. Before publishing: Confirm the navigation path in step 1 and add any required role or permission information. See Internal Notes.