Published Knowledge Article body greyed out when Knowledge Center ECE and Minor Edits are enabled - Known Error

Published Knowledge Article body greyed out when Knowledge Center ECE and Minor Edits are enabled Description When Knowledge Center (KC) and ECE redirection are both enabled alongside the Minor Edits versioning feature, published Knowledge Base articles display a grey overlay over the article body instead of rendering content normally. This occurs because the TinyMCE overlay client script applies a grey overlay to all HTML editor fields on the page without checking whether each field is included in the minor edits allowed fields list ( glide.knowman.versioning.minor_edit_fields ). As a result, the article body field (text) receives an overlay even though it is not editable via minor edits, making the article body appear greyed out and inaccessible to readers.

Steps to Reproduce

1. Ensure Knowledge Center (KC) is enabled with the following properties: - sn_km_center.glide.knowman.ece.enable = true. - sn_km_center.glide.knowman.enable = true. - glide.knowman.versioning.enable_minor_edits = true (update it to true if it is currently set to false). - glide.knowman.versioning.enable_minor_edits.fields = valid_to (should not contain any HTML fields) 2.Open any published Knowledge Article and Observe the Article Body.

Expected Result: The article body should be displayed normally and be clearly visible.

Actual Result: The article body appears greyed out and displays an extended vertical grey section instead of the content.

Workaround Option (Recommended) :

Apply update set this has : Overlay Issue Fix Update set (Note that update set has replace on upgrade so its safe to apply)

Note: A permanent fix is targeted for the Brazil release. Once applied, the overlay script will correctly skip non-editable fields, and no property changes will be required.