Activity stream displays some sys_id 'd808244de4df5650f877f4c9ef9e2dd5' instead of a user name for AI agent's actionsIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ProblemWhen adding comments or approving a record in the Dev instance, the activity log shows a sys_id with an AI icon instead of the user's name. The activity stream renders the raw sys_id d808244de4df5650f877f4c9ef9e2dd5 for all actions performed by HR AI agents. To reproduce, log into the instance, go to sc_req_item records, and notice activity stream entries with the sys id 'Now Assist Virtual Agent - Set approver or who update the record from AI to actual user'. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Any Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Root CauseThe activity stream renders the raw sys_id d808244de4df5650f877f4c9ef9e2dd5 for all actions performed by HR AI agents due to the absence of a corresponding sys_audit record associated with the Skill d808244de4df5650f877f4c9ef9e2dd5, indicating a non-standard scenario. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Prerequisites Before proceeding, confirm the following: You have the admin role on the target instance.The HR Service Delivery and Now Assist plugins are active.You can access the sys_audit_identity table (navigate to it directly via the application navigator filter).You have an XML editor available (any plain-text or XML editor is sufficient). Steps to resolve Step 1: Locate the sys_audit_identity record In the ServiceNow application navigator, type sys_audit_identity.do in the filter and press Enter to open the sys_audit_identity table list view.In the User column search field, enter the sys_id: d808244de4df5650f877f4c9ef9e2dd5 and press Enter.Review the results. If a matching record is found, proceed to Step 2. If no record is found, the identity record does not exist and must be created — contact ServiceNow Support or your platform administrator for guidance on creating a new sys_audit_identity entry for this AI agent sys_id before continuing. Step 2: Export the record as XML Open the matching sys_audit_identity record.In the record form, right-click the form header bar (the grey bar at the top of the form) to open the context menu.Select Export > XML. The record will download as an XML file to your local machine. Step 3: Edit the exported XML file Open the downloaded XML file in a plain-text or XML editor.Locate the <user> element within the record. It will contain the raw sys_id value d808244de4df5650f877f4c9ef9e2dd5 as its display_value attribute or inner text. Example of what you will see: <user display_value="d808244de4df5650f877f4c9ef9e2dd5">d808244de4df5650f877f4c9ef9e2dd5</user> Change the display_value attribute to AI (the literal string that will appear in the activity stream). Do not modify the inner sys_id value, as this is the internal reference key. The edited element should read: <user display_value="AI">d808244de4df5650f877f4c9ef9e2dd5</user> Save the XML file. Step 4: Import the modified XML back into the instance Return to the sys_audit_identity table list view in ServiceNow (sys_audit_identity.do).Right-click the list column header to open the list context menu.Select Import XML.Click Choose File, select your modified XML file, and click Upload.Confirm the import completes without errors. The existing record will be updated with the new display value. Step 5: Validate the fix Navigate to an sc_req_item record that was previously updated by the HR AI agent.Open the Activity stream or audit log.Confirm that entries previously showing the raw sys_id d808244de4df5650f877f4c9ef9e2dd5 now display AI as the user label.Optionally, trigger a new AI agent action (such as an approval or comment) and verify the activity stream entry displays correctly in real time. Notes This procedure updates the display label for the AI agent identity at the audit record level. It does not modify any user account, skill configuration, or Now Assist settings. If the issue recurs after an instance upgrade or plugin update, re-verify that the sys_audit_identity record still exists and retains the correct display value, as upgrades may reset or remove customized records.