Zurich Patch 7a: Known Errorsdiv.margin { padding: 10px 40px 40px 30px; }.title {color: #1F8476;font-weight: normal;font-size: 28px;margin-bottom: 56px;}h1{color: #1F8476;font-weight: normal;font-size: 21px;margin: 40px 0 -5px 0;}hr {border-top-width: 1px;border-top-style: solid;border-top-color: #cccccc;}a{color:#1F8476;}a:hover {color:#1F8476;text-decoration:underline;}.scroll {border: 0;border-collapse: collapse;color:#161B1Cmargin-bottom: 50px;}.scroll tr {display: flex;}.scroll thead tr:after {content: '';overflow-y: scroll;visibility: hidden;height: 0;}.scroll tbody {display: block;width: 100%;overflow-y: auto;max-height: 200px;}.scroll tbody tr { vertical-align: top; }.scroll tbody a { color: #1F8476; }.scroll th {flex: 1 auto;display: block;border: 1px solid #aaa;background-color: #E6E9EB;vertical-align: middle;color: #161B1C;font-weight: bold;padding: 1px 3px;}.scroll td {padding: 3px;flex: 1 auto;border: 1px solid #aaa;width: 1px;word-wrap: break-word;}.scroll .col1 { width: 90px; max-width: 90px; }.scroll .col2 { width: 90px; max-width: 90px; }.scroll .col3 { width: 100px; max-width: 250px; }.scroll .col4 { width: 500px; }Zurich Patch 7a : Known ErrorsThis article presents notable known errors in Zurich Patch 7a, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.To view the release notes for this release family, see Zurich Release Notes.Severity 1The following table lists notable Severity 1 known errors in this patch.ArticleProblemCategoryTitleKB0831487PRB1406482Tables and DictionaryDuring CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structureKB1225738PRB1622571 Performance: Utah Upgrade performance DegradationKB1709741PRB1788540 API transaction '/api/now/cloud_event' triggered by 'AWS events-driven discovery' is overloading Default Semaphores. Should route it to INT semaphoresKB1703678PRB1809279 The SWC version (transpiler engine) in Xanadu leaks memoryKB2250914PRB1909130 Installation from update set is overwriting customized records (collision detector is disabled)KB2671800PRB1938898 hr_SecurityUtils Defect: The getCoeSecurityPolicy() method in sn_hr_core.hr_SecurityUtils contains a logic flaw that allows unauthorized read access to HR cases when both READ and WRITE COE security policies exist.KB2664275PRB1969766 Missing MIDLogFileHandler MID Server Properties Cause MID Servers To Go Into an Infinite Loop of Restarting During Start UpKB2820738PRB1999471 When deleting peripheral records, otherBlobsInChunkExist includes non-storage fields in coordinate comparison, causing premature S3 object deletionKB3015307PRB2023239 Glide fails to start on impacted versions due to Recursively initializing GlideControllerSeverity 2The following table lists notable Severity 2 known errors in this patch.ArticleProblemCategoryTitleKB0713179PRB1240595ListsM2MList ajax call fails with a large set of m2m_selected_ids valuesKB0870578PRB1455578UX Runtime[Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for RibbonKB0966598PRB1492041Mobile PlatformMobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejectedKB1123826PRB1501129Software Asset Management Professional[Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-upKB0966640PRB1507712Agent WorkspaceThe calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options.KB1587295PRB1538972Configuration Management Database (CMDB)[Query Builder] CMDB Query Builder High Memory Utilization With Queries Containing Operator NodesKB1005139PRB1539267PDF GenerationKorean letters are getting garbled when the PDF file is generated from a reportKB1005406PRB1541411Lists[Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list paginationKB1166040PRB1572894Enterprise PortalEVAM data source bypasses Query Business Rules on Project WorkspaceKB1987039PRB1592634MID ServerHTTPClassyProbe has no limit on execution time or amount of data received, causing MID Server outage due to out of disk space on the system driveKB1187172PRB1613976DiscoveryTokyo: The MakeAndModel API creates a duplicate model with an empty model numberKB1309227PRB1658441 System Notifications are not translatable with respective i18 languageKB1514475PRB1685124 Activity Stream Mention (@user) does not work in comments and work notes on Workspace KB1575573PRB1710720 Customers can break xmlstats.do for ServiceNow, causing outages, if they remove the "public" role from the AAdminProcessor.execute ACLKB1633670PRB1739397 The breakdown element limitation is not respected as intended for Correlation job resulting in high memory consumption.KB2351200PRB1798171 e-Signature on Approvals does not work in workspacesKB2440669PRB1855083 toolbar options and plugins for the Tinymce editor are missing in the dictionary attribute for the Knowledge Article body field.KB2082311PRB1885306 IRE engine is not throwing exceptions when invalid numbers being passed to port (integer) leading to duplicate CIsKB2293905PRB1894468 [Perf Degradation] [Jmeter] Open home page DL degraded by 300 ms on mainlineKB2398708PRB1898139 MID server not starting due to parentheses in the home folder's path, leaving MID Server Down after UpgradesKB2899347PRB1900095 Client state not updating properlyKB2468450PRB1930929 Updates on sys_user table are aborted by "Prevent invalid country code" or "Prevent invalid language code" Business RulesKB2513986PRB1934285 Skills with scoped records not enabled for scoped administration are not searchable by non-scoped admin usersKB2536752PRB1942577 Mid Server with a closing parenthesis ")" in the windows service name, doesn't start itself after upgrading, leaving the MID Server DownKB2552260PRB1944805 getDisplayValue() throws NullPointerException on variable set variables from catalog variableKB2633251PRB1963685 MID Server File Sync doesn't sync attachments when the sys_attachment table name is prefixed with ZZ_YY to prevent clones deleting the OOTB attachmentsKB2634902PRB1964984 Pattern Sync to Mid UI action causes OOM on instances with large number of custom fieldsKB2768233PRB1965617 [GenAI-2025-Dec] Legacy NAP is not loading on upgrade testsKB2949602PRB1971530 On some hosts MID Servers need more than 5 chances to start up the JVM within 30 seconds, leaving them Down during restarts/upgrades - Wrapper Process has not received any CPU timeKB3022415PRB1971863 Change the default to not close underutilized DB connectionsKB2901125PRB1992382 Instance scan jobs stuck in sleep loop for daysKB2804238PRB1992835 Deprecated Classic App Manager URL causes issues on ZP5, YP10, Ap0 and above instancesKB2805679PRB1996302 [AT&T]Installed applications are not shown in application manager when instance is upgraded to AKB2817799PRB1997398 now-chat-window library build missing rem multiplier causes tiny text in ENHANCED_CHAT fullscreen portalKB2898934PRB1998771 Installing com.glide.ai_record_activity plugin does not create sys_ai_record_activity table causing NullPointerException errorsKB2934340PRB2003629 [FOR WRITE AUDIT] Unable to accurately track response size ("API Access Volume") for inbound API calls made by integrationsKB2950289PRB2004808 Lifecycle Event: checkForActiveActivitySets() does not treat Skipped dependencies as complete in Combination AND trigger — permanent journey stall after Zurich upgradeKB3003358PRB2006856 stale serial number when conversation moves across nodesKB2925734PRB2007256 Text search doesn't return results in non-English languagesKB2978056PRB2015257 Excessive growth on sys_rollback_incremental table and higher binlog generation due to 'Mass Encryption Job'KB3035672PRB2015281 Dependent choices to always filter on session domain instead of record domainKB2985638PRB2018009 ACL gets reverted to true after upgrade 9994c687ffe47210549fffffffffff30"KB2993927PRB2018044 UXF pages are not loading correctly after cloning if sys_attachments is excluded during cloningKB3032264PRB2025356 Cannot add records in related List because of strict ACL check and missing ACLs for required roles