Virtual Agent / Engagement Messenger - Closing message not triggered when a live agent closes an interactionIssue The closing message is not triggered when a live agent closes an interaction record.ReleaseAllCause There was no 'Closing Conversation' topic in the default chat experience, and the field was empty.ResolutionTo resolve the issue you will need to place back the OOB closing conversation topic or another closing conversation topic, so that that the closing conversation message can be called. ex.