Summarization skills returns "NA" or "N/A" in several sections after uprading to ZP7 or aboveIssue After Zurich Path 7 The summarization skills are not working, displaying N/A instead.This generally happens a cloned Summarization skill config is being used.ReleaseZurich Patch 7+CauseThe issue occurred because the OOTB capability definition required Pre-processor and Post-processor scripts, which are missing on the affected instance. These scripts are necessary for fetching field values from records during Pre-Processing, enabling the summarization functionality. When we clone / copy a Summarization skill, it causes the following record to get customized: /sys_one_extend_capability_definition.do?sys_id=b943b4f6872c0210fa6ecbfc0ebb35d5 This customized record does not get updated during the plugin upgrades This eventually causes the Prompts to be sent without the values from the task records.\ResolutionRevert the following record to the OOB (Out-of-the-Box) version: /sys_one_extend_capability_definition.do?sys_id=b943b4f6872c0210fa6ecbfc0ebb35d5 You can do so, from the "Versions" related list on the above record