Service mapping plus list navigation list menu not loading<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } In May release 2026 of Service Mapping Plus are introduced 2 new lists to the list navigation. These two lists are only available when ITOM AI Agents For Service Mapping version greater then 1.2.6 is installed. AI activity - Service Mapping AI Specialist activity - /now/service-mapping/list/params/list-id/e7a2d50283bb32102be442483e53474c AI activity - Business App Map Specialist activity - /now/service-mapping/list/params/list-id/b65419c283bb32102be442483e5347b5 Till greater version is installed the two lists are showing as empty states. If the user remains on any of the two lists and got logged off, after the next log in, it will be redirected to these lists which may cause the following issue: "Unable to load list menu" to be shown on the left and "Unable to load the list" to be shown on the right. The work around for this issue is: user goes to the home page of Service mapping Plus, refreshes the page and then goes back to list navigation. This will refresh the menu and list and they will start loading as expected.