Investigate Problem AI Agent Unable to Find Problem Record(s) Issue The Investigate Problem AI Agent is unable to find problem records when they are known to exist. When attempting to test the OOB Investigate Problem AI Agent in AI Agent Studio or clicking the 'Problems Investigate Skill' in sample problem records, the results in an 'undefined' message. System logs show repeated warnings: 'com.glide.script.RhinoEcmaError: "sysparam_citation" is not defined'. ReleaseAllCause1. The issue stemmed from a misconfigured custom UI action script missing mandatory parameters ('problem_details' and 'similar_incidents_details'), causing errors when triggered. Resolution1. Review the custom UI action script for the Problems investigation skill, ensuring it includes mandatory parameters 'problem_details' and 'similar_incidents_details'.2. Verify the UI action configuration aligns with deployment settings (e.g., 'create UI action').3. Confirm the Now Assist Suite and related plugins are updated to the latest version (28.7.3) to address potential missing fixes for known defects.4. Test the agent again after addressing script errors and ensuring correct UI action configuration.