LeaderHub home page overview fails to load or takes a long time to load - ACL and other checks using isUserInLeaderOrg infinite loop for circular hierarchy - Known Error

LeaderHub home page overview fails to load or takes a long time to load - ACL and other checks using isUserInLeaderOrg infinite loop for circular hierarchy Description When trying to access the LeaderHub portal page, the page takes a long time to load or doesn't load at all.

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Steps to Reproduce

Install Leader hub and relevant dependencies

Create a circular relationship of managers Make sure the schedule job runs, LH get employee counts. Impersonate a manager in the hierarchy loop

Open the LeaderHub page for that manager Notice the page hangs

Workaround The script LhOrganizationAPISNC does not check for circular hierarchy and infinitely recurses when you have a chain of managers all managing each other in a loop.

There are two ways to fix this, and its advisable to do both steps.

1. Break the chain: identify where in the leader's manager hierarchy there is a manager who's manager is someone lower in the hierarchy. LeaderHub does not expect these kind of loops, since a hierarchy cannot be established.

2. Fix the code. The fix will be available in LeaderHub 1.6 which is slated for release in August 2026. If you are facing the issue before this version is available, you may apply an update set.

Download the attachment sys_remote_update_set... Navigate to System Update Sets > Retrieved Update Sets. Scroll to the bottom of the list and click the Import Update Set from XML related link. Choose your XML file and click Upload. Locate the newly uploaded record in the Retrieved Update Sets list (it will be in a "Loaded" state). Open the record and click the Preview Update Set button. Wait for the preview process to finish. This checks for conflicts or missing dependencies between the update set and your current instance. If the preview finds errors, they will appear in the Update Set Preview Problems related list. For each error, you must decide to either Accept remote update (overwrite local changes) or Skip remote update (keep local changes). **(Use Accept remote update to accept the fix from the update set) Once all preview problems are resolved, click the Commit Update Set button. The state will change to "Committed," and the changes are now live in your instance.

This update set contains an update to LhOrganizationAPI which overloads the existing function definition in the read-only script LhOrganizationAPISNC, so future updates to LeaderHub application do not cause conflicts.