For the widget 'Surveys and Assessment', if we use a survey with 'Introduction/end' notes, the text doesn't appear.Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The 'Surveys and Assessment' widget fails to display the ticket number and short description when a survey uses 'Introduction/end' notes. The added text in the introduction/end notes also does not appear. The widget behaves as expected when the 'Do not show survey introduction notes' checkbox is checked. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All releases Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The issue arises from the configuration of the survey definition, specifically the interaction between the 'One-click survey' and 'Do not show survey introduction notes' settings. The 'One-click survey' option, when enabled, removes the intro page, causing intro notes and task details to be omitted. This behavior is intentional and designed to provide a guided experience (with an intro page) and a streamlined one-click experience. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Intro notes will never show up on the survey page. It is designed to show up on the "Get started" page only. When both the "Do not show survey introduction notes" & "One-click survey" checkboxes are false, task number & short_desc as well as the intro notes are shown on the "Get started" page. Adding any of this information once again on the survey page would be redundant and bad for user experience, as all the context for the survey has already been provided to the user prior to starting the survey. They should now focus only on the survey questionsLet's understand the function of both of these fields to answer any future queries:Think of the survey experience as having two possible screens a user can see: an Intro page ("Get Started") and the Survey page (where the actual questions live). Each checkbox controls a different aspect of this flow.1. "One-click survey"This checkbox controls whether the Intro page exists at all.When OFF -- the user sees the Intro page first, then clicks through to the Survey page. This is the "guided" experience.When ON -- the Intro page is removed entirely. The user lands straight on the first survey question. This is designed for maximum speed and simplicity. The goal is to reduce friction so the user can respond in a single click. That's why it intentionally strips away all contextual elements (intro notes, task number, short description) to keep the screen clean and focused.2. "Do not show survey introduction notes"This checkbox controls whether the intro notes text appears on the Intro page -- but only when the Intro page actually exists.When OFF (unchecked) -- intro notes are displayed on the Intro page, along with the Task number and Short Description.When ON (checked) -- intro notes are hidden from the Intro page. Since the intro content is now gone, the system moves the Task number and Short Description up to the Survey page header instead, so the user still has some context about what they're providing feedback on. All scenarios:i) Do not show intro notes = false & One-click survey = false ii) Do not show intro notes = false & One click survey = true iii) Do not show intro notes = true & One click survey = false Please check the following in your survey definition: 1. Verify the configuration of the survey definition, specifically the 'One-click survey' and 'Do not show survey introduction notes' settings.2. Ensure the 'One-click survey' option is disabled to support introduction notes.