Service Graph Connector for Qualys imports complete with warnings but no CMDB records are created or updatedIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The Service Graph Connector (SGC) for Qualys runs successfully and processes all records without errors, but no Configuration Items (CIs) are created or updated in the Configuration Management Database (CMDB). Import results show only partial and warning counts across CI classes. Symptoms<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } - Import set completes with 0 inserts and 0 updates despite processing all records- Import results display only warning and partial counts, for example: {"cmdb_ci_win_server":{"warnings":12,"partial":12}}{"cmdb_ci_computer":{"warnings":12,"partial":12}} - In working environments, results show expected updates and unchanged records across multiple CI classes, for example:{"cmdb_ci_spkg":{"unchanged":52},"cmdb_ci_win_server":{"updated":10},"cmdb_software_instance":{"unchanged":52}} - The Identification and Reconciliation Engine (IRE) logs repeat the following warning across CI classes ('cmdb_ci_computer', 'cmdb_ci_server', 'cmdb_ci_win_server'):MISSING_MATCHING_ATTRIBUTES In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_hardware]. 2026-04-05 16:28:26 (621) worker.5 worker.5 txid=42560d4e3b04 ImportLog Using import set: ISET1877773, table sn_sec_sgc_qualys_sgc_qualys_asset_import 2026-04-05 16:30:50 (731) worker.5 worker.5 txid=42560d4e3b04 ImportLog total: 610, inserts 0, updates 0, processed 610, ignored 0, skipped 0, errors 0 2026-04-05 16:30:50 (725) worker.5 worker.5 txid=42560d4e3b04 SS_8d84396a73320010011e3e2dfef6a7ea sn_cmdb_int_util (Concurrent Import Set Changed): Concurrent Import Set Changed. 2026-04-05 16:30:50 (586) worker.5 worker.5 txid=42560d4e3b04 identification_engine : logId:[d71785023b44] MISSING_MATCHING_ATTRIBUTES In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_hardware]. Add these input values in payload item '{"className":"cmdb_ci_computer","values":{"operational_status":"1","install_status":"1"},"internal_id":"5b17850226448390b991335cc21f48ba","sys_object_source_info":{"source_feed":"SG-Qualys-Global-API-Assets","source_name":"SG-Qualys-ServiceNow","source_native_key":"f079d5a2c3d93110152ff1067d40ddca||"},"settings":{"updateWithoutDowngrade":"true"},"sys_ire_info":{},"display_values":{}}' Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All the supported versions of Service Graph Connector (SGC) for Qualys Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } When the Service Graph Connector for Qualys is first configured, a property called 'use_management_and_tagging_api' is set on the connection record. This property controls which transform definition the connector uses to map asset data into CMDB payloads.If the property is initialized with an incorrect value during setup, the connector references the wrong transform definition.As a result, the IRE payload is missing required matching attributes — such as serial number, OS version, and MAC address — for the 'cmdb_ci_hardware' identification rule.Without these attributes, the IRE cannot evaluate the identification rule and marks all records as partial, producing 'MISSING_MATCHING_ATTRIBUTES' warnings and preventing any CI creation or updates.Because the transform definition mismatch occurs at the connection record level, the issue may differ from environment to environment in a customer instance. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } **Workaround** — Toggle the 'use_management_and_tagging_api' property on the Qualys connection record to force the connector to re-evaluate and apply the correct transform definition. 1. Navigate to **Service Graph Connectors > Connections** on your ServiceNow instance. Alternatively, use the application navigator and search for the Qualys connection record. 2. Open the Qualys connection record. 3. Locate the **use_management_and_tagging_api** property field. 4. Set the field value to **false**, then save the record. 5. Set the field value back to **true**, then save the record again. Toggling the property triggers the connector to re-evaluate the correct transform definition for the current API mode. 6. Run the Qualys import manually or wait for the next scheduled import to execute. 7. Review the import results to confirm that CI records are now being created or updated as expected. Successful output will show updates and unchanged records across the relevant CI classes. 8. Monitor the integration for approximately 24 hours to confirm stable behavior. ☞ **Note:** If the issue recurs after subsequent configuration changes or upgrades, repeat the toggle steps above. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Configure the Service Graph Connector for QualysTroubleshoot CMDB identification engine errors in Service MappingIdentification error MISSING_MATCHING_ATTRIBUTES missing minimum set of input values for criterion