Making Business Impact mandatory when Promoting or Proposing Incident to Major Incident under Service Operations WorkspaceIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } How to make business impact mandatory when Promoting or Proposing Incident to Major Incident under Service Operations Workspace (SOW) Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Yokohama, Zurich Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Follow the steps below to make Business Impact mandatory in SOW: Navigate to All > Now Experience Framework > UI builder. https://<instance>.service-now.com/now/builder/ui/home Open Service Operations Workspace. https://<instance>.service-now.com/now/builder/ui/experience/aa881cad73c4301045216238edf6a716 Find the “SRP Record” under the Record section and open it. https://<instance>.service-now.com/now/builder/ui/edit/experience/aa881cad73c4301045216238edf6a716/a4f4c1ca7300301045216238edf6a7cc/ddd9404843fa2110f20fff53e9b8f2bf Click the Modal container (viewport). On the right-hand side, find the Configure tab > Locate “SOW Record page modals” under Page collections > click the square with the little box to open it. https://<instance>.service-now.com/now/builder/ui/pc/2dc9d29a43372110361dff53e9b8f267/ Locate the page “Promote to Major Incident SNC”. Click on the three dots and select “Duplicate Variant”. Select a name, for example “Promote Major Incident SNC copy” > Create. https://<instance>.service-now.com/now/builder/ui/pc/2dc9d29a43372110361dff53e9b8f267/ Click the duplicate variant to open it (“Promote to Major Incident SNC copy”). Locate the component “MI Business Impact”. Find the “Required” checkbox on the Configure tab on the right side and enable it. This setting displays a * next to the Business Impact field, indicating it is a mandatory field. Locate the component “Promote Button”. Find “Disabled” on the Configure tab on the right side and open it. Click the <> icon at the top right of the dialog to switch to code/text mode. Then change the script as follows and click “Apply”. /** * @param {params} params * @param {api} params.api * @param {TransformApiHelpers} params.helpers */ function evaluateProperty({api, helpers}) { return !api.state.reason || !api.state.businessImpact; } This will show the "Promote to major incident" button disabled until the “Reason” and “Business Impact” fields are entered. Click “Save”. Go back to SOW Record page modals. https://<instance>.service-now.com/now/builder/ui/pc/2dc9d29a43372110361dff53e9b8f267 Find the duplicated variant again (“Promote Major Incident SNC copy” ) and click Settings. Click “Edit in original scope” if displayed in the blue banner message and then change the “Order” value to a value less than the original variant, which is “Promote Major Incident SNC", for example, if the order of the original variant is 200, you can set this to 190 and then click “Save” Go back to SOW Record page modals. https://<instance>.service-now.com/now/builder/ui/pc/2dc9d29a43372110361dff53e9b8f267 Perform the same steps for the “Propose Major Incident SNC”. Find this variant > Duplicate the variant > Apply similar changes and save. After editing the variant and saving the changes, “Clear UI Builder cache”. Validate the result by reloading or refreshing the Incident page, and clicking on Propose to major incident or Promote to major incident. Confirm the "Business Impact” field is mandatory. Example: