AI Agentic workflow are not populating category fields when creating incident from catalog itemIssue After the AI Agent workflow is triggered from the creation of an incident in a catalog item, the Category and Subcategory are not auto-populating.ReleaseAllCauseThe Category and Sub-Category fields were not being populated when creating incidents through the specified catalog item because the AI Agent workflow was not triggered on incident create. There was a customer created misconfigured trigger in the sn_aia_trigger_configurations table. Investigation revealed three custom triggers configured for incident creation.ResolutionAfter disabling misconfigured trigger, the Category and Sub-Category fields are properly populated with categorization results. To avoid similar situation, review all trigger configurations in sn_aia_trigger_configurations to ensure: Each configured trigger corresponds to an actual AI Agent Studio workflow/use caseTrigger conditions are correctly scoped to avoid conflictsOnly intended workflows are active for incident creation events