How to hide the Recommended Action panel for certain tables in Service Operation Workspace (SOW)Summary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } How to hide the Recommended Action panel for certain tables in Service Operation Workspace (SOW) Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Instructions<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Visibility of Recommendations tab on SOW is controlled by UX screen condition 'Recommended Actions Default'. https://{Instance}.service-now.com/nav_to.do?uri=sys_ux_screen_condition.do?sys_id=e670bfa71b7e025022bc0d81604bcb6c Internally, this calls the canViewRAPanel method of the 'RecommendedActionsSOWUtilSNC' Script Include. https://{Instance}.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=2dda2f231b7e025022bc0d81604bcb9b canViewRAPanel: function(tableName) { if (tableName == 'incident' || tableName == 'incident_task' || tableName == 'interaction') { return gs.hasRole('itil') || gs.hasRole('sn_incident_write'); } else if (tableName == 'change_task' || tableName == 'change_request') { return gs.hasRole('itil') || gs.hasRole('sn_change_write'); } else if (tableName == 'problem') { return gs.hasRole('itil') || gs.hasRole('sn_problem_write'); } else if (tableName == 'problem_task') { return gs.hasRole('itil') || gs.hasRole('sn_problem_write') || gs.hasRole('problem_task_analyst'); } else if (tableName == 'sc_request' || tableName == 'sc_req_item' || tableName == 'sc_task') { return gs.hasRole('itil') || gs.hasRole('sn_request_write'); } return false; }, As Script Include 'RecommendedActionsSOWUtilSNC' is Read-Only, override the script through the calling source Script Include 'RecommendedActionsSOWUtil'. https://{Instance}.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=4f8f2f671b7e025022bc0d81604bcb84 For customising Script Includes and Overriding functions, refer to documentation 'Script includes and customization' https://www.servicenow.com/docs/r/it-service-management/customize-script-includes-itsm.html?contentId=BoTrV9A9CXiSyL19VuCIeg