Unable to view the tour in hrm_ticket page in Portal<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue: Guided tour doesnt get launched in on hrm_ticket_page on portal if OOB page route for hrm_ticket_page is active. Steps to reproduce: 1. Create the guided tour on hrm_ticket page Goto All Navigator >> Guided tour designer >> Guided Tour >> Click on New >> Fill up the formName: Test HR Guided tour Tour type: Service PortalPortal: escStarting page: hrm_ticket_pageRoles: All Click on "Create tour" and Click on publish 2. Click on play and observe that it shows tour on preview page 3. Impersonate "HR Admin" and open any HRC record on portal for example:https://<instance-name>.service-now.com/esc?id=hrm_ticket_page&table=sn_hr_core_case&sys_id=eb401f6883ba3a1492b3cd00feaad386 Observe that tour is not available 4. If we disable the below OOB page route map, tour gets launched on hrm_ticket_page:https://<instance-name>.service-now.com/nav_to.do?uri=sp_page_route_map.do?sys_id=ed1cbb15738200105788e1e54cf6a760 Resolution: This is known error PRB1995831 which is currently under investigation.