Agent Keepalive: Failure to match the transport ip address with any network interfaces - Known Error

Agent Keepalive: Failure to match the transport ip address with any network interfaces Description Agent keepalive does not correctly account for CIDR formatted IP address and this results in a failure to match the transport ip address with any network interfaces. The result is current logic incorrectly prioritize the nics and select the first interface in the list (instead of the transport ip address)

On multi-homed Linux hosts, the agent keepalive NIC prioritization logic may fail to correctly match the transport connection IP against network interface addresses. Due to this bug, when no match is found, the agent defaults to the first valid IPv4 interface in kernel enumeration order, which may be a non-production interface rather than the IP used for MID server communication.

Steps to Reproduce

1. need a linux host with multiple nics and the primary nic to not be listed first 2. install acc with mid server and start agent 3. observe the agent record ip address is not the primary nic

Workaround This problem is currently under review and targeted to be fixed in a future release. Subscribe to this Known Error article to receive notifications when more information will be available.